At a Glance
- Tasks: Deliver exceptional customer service and ensure a safe environment for staff and visitors.
- Company: Join a leading security firm with a commitment to excellence and inclusivity.
- Benefits: Enjoy flexible hours, competitive pay, and a range of employee benefits.
- Other info: Comprehensive training provided with opportunities for career growth.
- Why this job: Make a real difference in a dynamic role while developing valuable skills.
- Qualifications: Must hold a valid SIA Security Guarding or Door Supervisor Licence.
The predicted salary is between 14.95 - 14.95 £ per hour.
Location: Liverpool Street
Rate: £14.95 per hour
Contracted Hours: Flexible to work days, nights and weekends - Minimum 16 shifts per month
We offer above industry standard benefits to our employees such as:
- Access to Virtual GP
- Above industry standards Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
Responsibilities:
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants, and other service providers positively to all you come in contact with throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice
- There may also be a need to become a fire marshal and first aider if applicable; all training will be provided
- All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood, and followed
- Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
- To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
- To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, or any other relevant body with a valid reason for inspection or compliance checks
- To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner
- To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach
- Be prepared to manage a wide variety and diversity of scenarios, people, and challenges
- Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate
- Act in accordance with Company Policies and Procedures and our Code of Conduct
Essential Skills:
- Valid SIA Security Guarding or Door Supervisor Licence
- Excellent oral, written communication skills, interpersonal skills, and confidence
- Exceptional customer service skills
- Reliable, trustworthy, and punctual
- Physically able to conduct all responsibilities associated with the roles documented
- Computer literate and confident with the use of Microsoft Office programmes
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
- Flexibility regarding working practices, hours and responsibilities
Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reallocation.
Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019.
Dedicated Contract Support Officer in London employer: UniTrust Protection Services (UK) Ltd
UniTrust Protection Services (UK) Ltd is an exceptional employer that prioritises the safety and well-being of its employees while fostering a supportive work culture. With competitive pay starting at £14.80 per hour, comprehensive training, and wellness programmes, employees are empowered to grow and excel in their roles. Working in this dynamic environment not only offers meaningful engagement with the community but also provides opportunities for professional development and advancement.
Contact Details:
UniTrust Protection Services (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Contract Support Officer in London
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We think you need these skills to ace Dedicated Contract Support Officer in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at UniTrust Protection Services (UK) Ltd. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at UniTrust Protection Services (UK) Ltd.
How to prepare for a job interview at UniTrust Protection Services (UK) Ltd
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at UniTrust Protection Services (UK) Ltd.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at UniTrust Protection Services (UK) Ltd.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at UniTrust Protection Services (UK) Ltd.
