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- Tasks: Manage key relationships and oversee debt collection for major clients like National Grid.
- Company: Established civil engineering contractor with over 40 years of experience.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact on strategic commercial relationships.
- Qualifications: Proven experience in credit control and stakeholder management.
- Other info: Opportunity to work with senior directors and enhance your professional skills.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a multi-disciplined, civil engineering and utility contractor operating nationally, providing a range of utility and civil engineering services. Based in Tipton and established for more than 40 years, they are framework partners with several major utilities including National Grid (NGED), driven by a commitment to maintaining and developing solid client relationships and continue to diversify and reinforce their reputation for delivering quality you can build on.
This Role: The Credit Controller will be responsible for the debt associated with Commercial Strategic customers such as National Grid. The customer relationship with this client is paramount with a high invoice value. These key accounts are high in value and relationship managed by CRM within Service, these customers usually have a large portfolio of sites. This role requires proven experience in managing senior stakeholders within Commercial Strategic Energy Debt. Reporting directly to the Commercial Manager, you will lead on Strategic Commercial Debt discussion to ensure collections are timely within payment terms in such a manner you are effective, and you ensure the relationships and risks are identified. Experience of a customer commercial relationship management to credit around is paramount to this role.
Specific Responsibilities/Tasks:
- Manage key strategic relationships in relation to debt at all levels both internally and externally (i.e. Senior Directors).
- Lead on debt reviews with Key Accounts and support where appropriate any Service reviews, this may include preparing presentation material and KPI dashboards that are debt related.
- Visits to customer premises with other key stakeholders across the business i.e. Sales/Services.
- Managing large multiple complex data requirements/reconciliations and providing any supporting materials.
- Ensure that debt collection activity is monitored and in line with customer payment terms.
- Ensure that strategic customer base remains compliant i.e. changes to procedures, standards of conduct associated to debt, ensuring we are treating our customers fairly and in line with our regulatory requirements (Vulnerability & Affordability).
- Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.
- Resolve queries from internal and external customers within specified timescales through multiple communication channels.
- Working closely with commercial, where accounts have a 121 relationship to ensure all key business workstreams and processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.
Technical Skills & Experience:
- Extensive experience within same or role or similar.
- Self-driven, results-oriented, with a can do attitude.
- Ability to work collaboratively with various stakeholders.
Senior Credit Controller in Tipton employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller in Tipton
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to current employees at the company you’re eyeing. A friendly chat can sometimes lead to a foot in the door!
✨Tip Number 2
Prepare for interviews like a pro! Research the company’s values and recent projects, especially those related to utility and civil engineering. Tailor your answers to show how your experience aligns with their needs, particularly in managing strategic relationships and debt.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific instances where you’ve successfully managed senior stakeholders or resolved complex debt issues. This will demonstrate your capability and build trust with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make that connection happen!
We think you need these skills to ace Senior Credit Controller in Tipton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Credit Controller role. Highlight your experience in managing senior stakeholders and any relevant achievements in debt collection. We want to see how you can bring value to our client!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with commercial relationships and how you’ve successfully managed complex data requirements in the past.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, let us know how you've effectively resolved queries and complaints in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Uniting People
✨Know Your Numbers
As a Senior Credit Controller, you'll be dealing with high-value accounts. Brush up on your financial metrics and be ready to discuss how you've successfully managed debt collections in the past. Bring examples of KPIs you've tracked and how they influenced your strategies.
✨Build Rapport with Stakeholders
This role requires managing relationships with senior stakeholders. Before the interview, research the company’s key clients and their business models. Be prepared to share how you’ve built and maintained strong relationships in previous roles, especially with senior directors.
✨Prepare for Scenario Questions
Expect questions about handling complex debt situations or resolving disputes. Think of specific scenarios where you successfully navigated challenges, particularly in a commercial context. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Collaborative Spirit
The job involves working closely with various teams. Highlight your experience in cross-functional collaboration during the interview. Share examples of how you’ve worked with sales or service teams to improve debt collection processes and ensure compliance.
