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For Companies At a Glance
- Tasks: Support customers, respond to queries, and manage feedback in a dynamic office environment.
- Company: Join a leading customer service provider in Newcastle-under-Lyme.
- Benefits: Competitive salary of £27,000 and opportunities for professional growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Fluent in English and French with two years of customer service experience.
- Other info: Ideal for detail-oriented individuals who thrive in a fast-paced setting.
The predicted salary is between 16200 - 19800 £ per year.
A customer service provider is seeking a Customer Care Specialist - French Speaker for an office-based role in Newcastle-under-Lyme.
Responsibilities include:
- Supporting operational changes
- Responding to customer queries
- Handling feedback
Ideal candidates will have:
- At least two years of experience in a customer-facing role
- Detail-oriented skills
- Excellent communication skills in both English and French
- Experience with Microsoft Office and CRM systems
The position offers a salary of £27,000.
French-Speaking Customer Care Specialist in Stoke-on-Trent employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Care Specialist in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your French! Since this role needs you to communicate effectively in both English and French, brush up on your language skills. Maybe even prepare a few phrases to use during your interview.
✨Tip Number 3
Show off your customer service experience! Think of examples where you’ve gone above and beyond for customers. We want to hear those stories when you chat with us during the interview.
✨Tip Number 4
Be ready to discuss tech! Familiarise yourself with Microsoft Office and CRM systems, as they’re essential for this role. If you have any cool tips or tricks, share them with us!
We think you need these skills to ace French-Speaking Customer Care Specialist in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a French-speaking superstar, make sure to highlight your language skills right at the top of your application. Use both English and French where appropriate to show us you’re fluent and comfortable switching between the two.
Tailor Your Experience: We want to see how your past experiences align with the role. Be specific about your customer service experience and any operational changes you've supported. Use examples that demonstrate your attention to detail and communication skills.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Share a bit about yourself and why you’re passionate about customer care, but also ensure it’s clear you understand the responsibilities of the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Uniting People
✨Brush Up on Your French
Since this role requires excellent communication skills in both English and French, make sure to practice your language skills before the interview. Prepare to answer questions in French and be ready to switch between languages smoothly.
✨Know Your Customer Service Basics
Familiarise yourself with common customer service scenarios and how to handle them effectively. Think of examples from your past experience where you successfully resolved customer issues or received positive feedback.
✨Show Off Your Tech Skills
As experience with Microsoft Office and CRM systems is essential, be prepared to discuss your proficiency with these tools. Consider bringing examples of how you've used them in previous roles to improve efficiency or customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and operational changes they might be implementing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
