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- Tasks: Support French-speaking customers and resolve queries in a dynamic office environment.
- Company: Join a leading customer care team at CPI, known for its supportive culture.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a vibrant work atmosphere.
- Why this job: Make a difference by helping customers and enhancing their experience with our services.
- Qualifications: A-level education, two years of office experience, and strong communication skills required.
- Other info: Opportunity to grow in a fast-paced environment while using your language skills.
The predicted salary is between 23000 - 31000 £ per year.
Based within CPIs International Customer Care Team to provide support to our customer organisations and certified instructors. This position requires written and verbal communication with CPIs French customers in their native language as well as our worldwide English-speaking customers.
The Role:
- Supporting operational change within the team to ensure efficient and effective use of resources
- Respond to internal and external information requests / queries
- Review and monitor recorded trainings on the CPI website
- Collation of customer feedback
- First line of response for customer complaints
- Monitoring adherence to CPI and regulatory body standards
- Preparation of regulatory evidence
- Maintenance of customer records
Candidate Requirements:
- Must be educated to at least A level standard
- At least two years experience of working in a busy office environment and supporting customers with query resolution
- Experience of Microsoft Office applications including Word, Excel, Outlook, PowerPoint, SharePoint
- Excellent English language written and verbal communication skills
- Detail oriented and a diligent approach to the completion of tasks
- Solution focused
- Excellent interpersonal skills
- Experience in managing multiple tasks simultaneously
- Ability to work to deadlines and to be able to prioritise tasks and requirements
- Working knowledge of computerised CRM system preferably Microsoft Dynamics
French Customer Service in Stoke-on-Trent employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Customer Service in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research CPIs values and mission so you can tailor your conversation during interviews. This shows you're genuinely interested and helps us connect with you better.
✨Tip Number 2
Practice your French! Since this role requires communication with French customers, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled customer complaints or operational changes in the past. We love hearing about real-life examples that showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the team you'll be working with.
We think you need these skills to ace French Customer Service in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Specialist role. Highlight your experience in customer service and any relevant skills, especially your French language proficiency. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a great fit for this role. Don’t forget to mention your experience with Microsoft Office and CRM systems.
Show Off Your Communication Skills: Since this role involves communicating with both French and English-speaking customers, make sure your written application reflects your language skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Uniting People
✨Brush Up on Your French
Since this role requires you to communicate with French customers, make sure you're comfortable speaking and writing in French. Practise common customer service scenarios in French, so you can respond confidently during the interview.
✨Know Your Customer Care Basics
Familiarise yourself with key customer service principles and best practices. Be ready to discuss how you've handled customer queries or complaints in the past, and think of specific examples that showcase your problem-solving skills.
✨Get Acquainted with CPI
Research CPIs International Customer Care Team and understand their values and services. This will help you tailor your answers to align with their mission and demonstrate your genuine interest in the company.
✨Show Off Your Tech Skills
Since the job mentions experience with Microsoft Office and CRM systems, be prepared to discuss your proficiency with these tools. You might even want to mention any specific projects where you used them effectively to manage customer interactions.
