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For Companies At a Glance
- Tasks: Provide expert support and guidance on debt management through engaging customer calls.
- Company: A growing contact centre with a focus on teamwork and customer care.
- Benefits: Competitive salary of £23,500 plus monthly bonuses and comprehensive training.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong listening and communication skills, with a passion for helping others.
- Other info: Join a supportive team and enjoy opportunities for personal growth.
The predicted salary is between 21000 - 25000 £ per year.
A growing contact centre is seeking a motivated Customer Support agent in Stoke-on-Trent. In this role, you'll provide professional support through calls, offering debt management guidance and resolving enquiries.
Exceptional listening, communication skills, and a friendly attitude are key to success. The company offers comprehensive training and a competitive salary of £23,500 plus a monthly bonus.
Ideal candidates will demonstrate pride in helping others and be self-motivated to achieve targets.
Debt Resolution & Customer Support Specialist in Stoke-on-Trent employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Resolution & Customer Support Specialist in Stoke-on-Trent
✨Tip Number 1
Before you even step into that interview, do your homework! Research the company and its values. This way, when they ask why you want to work there, you can show them you’re genuinely interested and not just after any job.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions like how you handle difficult customers or what motivates you. The more comfortable you are, the better you'll come across in the real deal.
✨Tip Number 3
Show off those communication skills! During the interview, listen carefully and respond thoughtfully. Remember, it’s not just about what you say, but how you say it. A friendly attitude goes a long way in customer support roles!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you’re keen and professional, which is exactly what they’re looking for in a Customer Support Specialist.
We think you need these skills to ace Debt Resolution & Customer Support Specialist in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer support and debt management. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about the role. We love seeing candidates who are genuinely passionate about helping others.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to listen and respond effectively. Use clear language and structure your thoughts well – it’ll give us a taste of how you’d handle customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Uniting People
✨Know Your Stuff
Before the interview, make sure you understand the basics of debt management and customer support. Brush up on common debt-related queries and solutions so you can speak confidently about how you would assist customers.
✨Show Off Your Listening Skills
During the interview, demonstrate your exceptional listening skills. When asked questions, take a moment to really think about what’s being said before responding. This shows that you value communication and are ready to help customers effectively.
✨Bring Your Friendly Attitude
Since a friendly attitude is key for this role, let your personality shine through in the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a customer. This will help them see how you’d fit into their team.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you might have to handle a customer enquiry. Practise how you would guide someone through a debt resolution process. This will not only show your problem-solving skills but also your ability to stay calm under pressure.
