Full Time Customer Advisor

Debt Collector- Phone Based- Credit Management Hours: Monday- Friday (Rotational Shift Pattern) + One Saturday every 4 weeks Salary: £25,225 + Monthly Bonus Job Summary We are seeking a dedicated and detail-oriented Agent to join our team. The ideal candidate will be responsible for managing the recovery of outstanding debts while maintaining a professional relationship with customers. This role requires strong communication skills, excellent phone etiquette, and a passion to learn. The Agent will play a crucial role in ensuring the efficient collection of overdue accounts and will work closely with various departments to achieve recovery goals. Duties * Answer inbound and conduct outbound calls to customers to discuss overdue accounts and negotiate repayment plans. * Perform data entry tasks to maintain accurate records of communications and payments. * Provide exceptional customer service while handling sensitive financial information. * Maintain compliance with relevant regulations and company policies during all recovery activities. Requirements * Proven experience in telemarketing or a similar role within the financial services sector is preferred. * Excellent phone etiquette with the ability to communicate clearly and professionally. * Highly organised with strong attention to detail and accuracy in record keeping. * Ability to work independently as well as part of a team in a fast-paced environment. * A proactive approach to problem-solving and conflict resolution. If this sounds right for you, apply now