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- Tasks: Manage your own caseload of fast track motor claims and negotiate settlements.
- Company: Join a dynamic team in Liverpool, focused on delivering exceptional client service.
- Benefits: Enjoy flexible working with onsite days and a supportive work environment.
- Why this job: Gain valuable experience in litigation while making a real impact for clients.
- Qualifications: Previous experience in a similar role and knowledge of MOJ processes required.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients.
Key Responsibilities
- Handling a caseload of predominately Litigated Motor Claims to settlement
- Create case strategy following Client Guidelines and review of information available
- Assessing cases and liability of claims
- Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
- Allocate funds to the appropriate client accounts as per agreed procedures to ensure the us and the client receive appropriate payments
- Undertaking periodic reviews of files in line with Client requirements
- Updating reports
- Meeting agreed performance targets
- Ensuring files are kept within ISO 9001 guidelines
- Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
- To ensure compliance with the SRA Standards & Regulations
Skills, Knowledge and Expertise
- Previous experience as a minimum in a similar role
- Experience of handling litigated files
- Experience of MOJ processes at all stages
- Good telephone negotiation skills
- Have an understanding of protocols
- Excellent listening and verbal communication skills
- Proficient IT skills
- Adhere to our Values
Fast track file handler - 12 month FTC employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fast track file handler - 12 month FTC
✨Tip Number 1
Familiarise yourself with the MOJ processes and the specific requirements for handling litigated motor claims. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Brush up on your negotiation skills, as this role involves discussions with clients and third-party solicitors. Consider role-playing scenarios with a friend or colleague to build confidence in your communication abilities.
✨Tip Number 3
Research our company values and think about how your personal values align with them. Be prepared to discuss this alignment during your interview, as cultural fit is often just as important as skills.
✨Tip Number 4
Prepare examples from your previous experience that showcase your ability to manage a caseload effectively and meet performance targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
We think you need these skills to ace Fast track file handler - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling litigated motor claims and MOJ processes. Use specific examples to demonstrate your skills in negotiation and case management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your previous experience aligns with the responsibilities outlined in the job description. Mention your understanding of ISO 9001 guidelines and SRA Standards & Regulations.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that showcase your verbal and written communication skills. Highlight any experience you have in providing updates to clients or negotiating with third parties.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for maintaining accurate case records.
How to prepare for a job interview at Uniting People
✨Know Your Claims
Familiarise yourself with the specifics of litigated motor claims and MOJ processes. Be prepared to discuss your previous experience in handling similar cases, as this will demonstrate your expertise and understanding of the role.
✨Demonstrate Negotiation Skills
Since the role involves discussions and negotiations with clients and third-party solicitors, be ready to share examples of successful negotiations you've conducted in the past. Highlight your ability to achieve rapid and appropriate settlements.
✨Showcase Your IT Proficiency
As the position requires maintaining case management and billing systems, be prepared to discuss your IT skills. Mention any specific software you have used and how you ensure accuracy and completeness in record-keeping.
✨Understand Compliance Standards
Make sure you are well-versed in ISO 9001 guidelines and SRA Standards & Regulations. Being able to articulate your understanding of these compliance requirements will show that you take the role seriously and are committed to maintaining high standards.
