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- Tasks: Manage your own caseload of small, fast track Motor claims and negotiate settlements.
- Company: Join a dynamic team in Leeds focused on delivering exceptional client service.
- Benefits: Enjoy flexible working with 2 days onsite and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values your input and fosters career development.
- Qualifications: Previous experience in a similar role and strong communication skills are essential.
- Other info: This is a 12-month fixed-term contract with potential for future opportunities.
The predicted salary is between 28800 - 43200 £ per year.
The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients.
Key Responsibilities
- Handling a caseload of predominately Litigated Motor Claims to settlement
- Create case strategy following Client Guidelines and review of information available
- Assessing cases and liability of claims
- Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
- Allocate funds to the appropriate client accounts as per agreed procedures to ensure the us and the client receive appropriate payments
- Undertaking periodic reviews of files in line with Client requirements
- Updating reports
- Meeting agreed performance targets
- Ensuring files are kept within ISO 9001 guidelines
- Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
- To ensure compliance with the SRA Standards & Regulations
Skills, Knowledge and Expertise
- Previous experience as a minimum in a similar role
- Experience of handling litigated files
- Experience of MOJ processes at all stages
- Good telephone negotiation skills
- Have an understanding of protocols
- Excellent listening and verbal communication skills
- Proficient IT skills
- Adhere to our Values
Fast track file handler - 12 month FTC employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fast track file handler - 12 month FTC
✨Tip Number 1
Familiarise yourself with the MOJ processes and the specific requirements for handling litigated motor claims. This knowledge will not only help you in discussions during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Brush up on your negotiation skills, as this role involves discussions with clients and third-party solicitors. Consider role-playing scenarios with a friend or colleague to build confidence in your ability to negotiate effectively.
✨Tip Number 3
Prepare examples from your previous experience where you've successfully managed a caseload or handled litigated files. Being able to share specific instances will showcase your expertise and problem-solving abilities.
✨Tip Number 4
Understand the importance of compliance with ISO 9001 guidelines and SRA Standards & Regulations. Showing that you are aware of these standards and how they apply to the role can set you apart from other candidates.
We think you need these skills to ace Fast track file handler - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling litigated motor claims and MOJ processes. Use specific examples to demonstrate your skills in negotiation and case management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your previous experience aligns with the key responsibilities listed in the job description. Mention your understanding of ISO 9001 guidelines and SRA Standards & Regulations.
Showcase Your Skills: Emphasise your strong communication and IT skills in both your CV and cover letter. Provide examples of how you've successfully managed caseloads and maintained accurate records in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Uniting People
✨Know Your Claims
Make sure you have a solid understanding of litigated motor claims and the MOJ processes. Brush up on relevant case studies or examples from your previous experience that demonstrate your ability to handle similar cases effectively.
✨Demonstrate Negotiation Skills
Prepare to discuss your negotiation techniques during the interview. Think of specific instances where you successfully negotiated settlements or resolved disputes, as this role heavily relies on strong telephone negotiation skills.
✨Showcase Your IT Proficiency
Since the role requires proficient IT skills, be ready to talk about the case management systems you've used in the past. Highlight any experience with billing and management information systems, as well as how you maintain accurate records.
✨Understand Compliance Standards
Familiarise yourself with ISO 9001 guidelines and SRA Standards & Regulations. Be prepared to explain how you ensure compliance in your work, as this is crucial for maintaining the integrity of the claims process.
