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- Tasks: Join our vibrant team to handle customer enquiries and convert them into orders.
- Company: Be part of a market-leading organisation in Trafford Park, focused on customer excellence.
- Benefits: Enjoy your birthday off, wellbeing support, and flexible benefits tailored to you.
- Why this job: Experience a dynamic culture while driving digital change in a traditional industry.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Work 3 days in the office and 2 days from home for a balanced lifestyle.
The predicted salary is between 20800 - 25885 £ per year.
Customer Service/Sales Advisor – Customer Excellence Monday to Friday £25,885 + Bonus – up to £1750 per month Trafford Park/WFH – 3 days office based and 2 days WFH We are recruiting for a market leading organisation at their office in Trafford Park, they are looking for a customer focused individual to join their fast-paced and vibrant customer excellence team! Role: * Handle inbound enquiries from customers through email, webchat and phone * Convert inbound enquiries into orders * Raise contracts and customer orders with attention to detail ensuring no issues or disputes * Work with internal teams closely to ensure that customers get their orders when they need it * Effectively cross-sell, upsell and maintain a thorough understanding of our products and services * Introducing customers to new and innovative products and educating them about the full products and services * Work towards and exceed targets and KPI\’s such as revenue, call volumes/quality and data enrichment Benefits * Your birthday each year as annual leave to spend how you want to! * One day per year, you\’ll have the option to contribute to local voluntary work, an opportunity to give back to your community * Training and development – you will get the opportunity to continuously further your career and opt in to courses suited to your role. * Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home. * A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry. * Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more. * You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more
Customer Service/Sales Advisor - Phone and Email employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Advisor - Phone and Email
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you’ll be selling and how it benefits customers will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves handling customer enquiries through these channels, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work towards targets and KPIs. Prepare examples from your past experiences where you successfully met or exceeded goals, as this will highlight your drive and suitability for the fast-paced environment.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you resolved issues or turned a negative experience into a positive one. This will illustrate your problem-solving abilities and commitment to customer excellence.
We think you need these skills to ace Customer Service/Sales Advisor - Phone and Email
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service/Sales Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, sales achievements, and any relevant skills. Use bullet points for clarity and focus on quantifiable achievements to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer inquiries, converted leads into sales, or worked towards targets in past positions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Uniting People
✨Know the Company and Its Products
Before your interview, take some time to research the company and its product offerings. Understanding their services will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle difficult customers or convert inquiries into sales, showcasing your problem-solving skills.
✨Highlight Your Communication Skills
Since the role involves handling enquiries via phone and email, emphasise your communication skills during the interview. Provide examples of how you've effectively communicated with customers in the past.
✨Show Your Sales Acumen
Be prepared to discuss your experience with upselling and cross-selling. Share specific examples of how you've successfully increased sales in previous roles, as this will be crucial for meeting targets in this position.
