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- Tasks: Join our vibrant team to handle customer enquiries via phone and email, turning queries into orders.
- Company: Be part of a market-leading organisation based in Trafford Park, known for its customer excellence.
- Benefits: Enjoy your birthday off, flexible benefits, and discounts on various purchases.
- Why this job: This role offers a chance to drive change in a traditional industry while developing your skills.
- Qualifications: No specific qualifications required; just bring your passion for customer service and sales!
- Other info: Work 3 days in the office and 2 days from home, with opportunities for community involvement.
Customer Service/Sales Advisor – Customer Excellence
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Monday to Friday
£25,885 + Bonus – up to £1750 per month
Trafford Park/WFH – 3 days office based and 2 days WFH
We are recruiting for a market leading organisation at their office in Trafford Park, they are looking for a customer focused individual to join their fast-paced and vibrant customer excellence team!
Role:
* Handle inbound enquiries from customers through email, webchat and phone
* Convert inbound enquiries into orders
* Raise contracts and customer orders with attention to detail ensuring no issues or disputes
* Work with internal teams closely to ensure that customers get their orders when they need it
* Effectively cross-sell, upsell and maintain a thorough understanding of our products and services
* Introducing customers to new and innovative products and educating them about the full products and services
* Work towards and exceed targets and KPI\’s such as revenue, call volumes/quality and data enrichment
Benefits
* Your birthday each year as annual leave to spend how you want to!
* One day per year, you\’ll have the option to contribute to local voluntary work, an opportunity to give back to your community
* Training and development – you will get the opportunity to continuously further your career and opt in to courses suited to your role.
* Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
* A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
* Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
* You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more
Customer Service/Sales Advisor - Phone and Email employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Advisor - Phone and Email
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be selling and how it benefits customers will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves handling customer enquiries through various channels, being articulate and clear will be crucial.
✨Tip Number 3
Prepare examples of how you've successfully handled customer interactions in the past. Highlighting your experience in converting enquiries into sales will demonstrate your capability for this role.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being ready to discuss your approach to problem-solving can impress the hiring team.
We think you need these skills to ace Customer Service/Sales Advisor - Phone and Email
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to handle inquiries, convert leads, and work towards targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer excellence. Mention how your skills align with the role's requirements, such as handling inbound enquiries and cross-selling products.
Showcase Your Communication Skills: Since the role involves phone and email communication, emphasise your strong verbal and written communication skills. Provide examples of how you've effectively communicated with customers in previous roles.
Highlight Your Teamwork Abilities: The job requires working closely with internal teams. Include examples in your application that demonstrate your ability to collaborate and ensure customer satisfaction through teamwork.
How to prepare for a job interview at Uniting People
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've handled customer inquiries, resolved issues, and provided excellent service, as this role heavily relies on these skills.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's products and services before the interview. Being able to discuss how you would cross-sell or upsell these products will show your enthusiasm and understanding of the role, which is crucial for a Customer Service/Sales Advisor.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practising how you would handle various customer scenarios can help you feel more confident and demonstrate your problem-solving abilities effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and performance metrics. This not only shows your interest in the position but also helps you determine if the company aligns with your values and career goals.
