Customer Service- Customer Fulfilment Manager

Company Overview Uniting People is a market leader in IT and technology recruitment, specializing in Operations, Sales, and Service roles. With over a decade of experience, we prioritize cultural fit and employer branding to ensure candidates are well-equipped to thrive in their new roles. Customer Service – Customer Fulfillment Manager Full Time and Permanent Monday- Friday Office Hours Hybrid Portsmouth Key Accountabilities: * Quality control / order acceptance * Control and maintenance of various systems and portals * Customer requirements and data capture, validation and entry * Oversee provisioning of a broad product set with colleagues and 3rd parties alike * Coordination of multiple orders and workstreams with adherence to cross-dependencies * Working to agreed timescales, budgets and quality controls and highlighting risk of failure * Managing order-related customer communications including site access and regular reports * Supporting the Projects Team both in meetings and with data and reports * Ensuring timeliness and accuracy of all communications * Challenging updates and raising escalations * Focus on delivery to revenue targets including ownership of customer billing