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- Tasks: Handle customer calls and emails, build relationships, and identify sales opportunities.
- Company: Join a market-leading organisation in a vibrant office environment.
- Benefits: Earn £27,000 plus bonuses, with a supportive team culture.
- Why this job: Make a real difference in customer experiences while boosting your sales skills.
- Qualifications: Strong communication and administration skills, with a knack for sales.
- Other info: Enjoy a dynamic workweek with occasional Sundays and great career growth.
The predicted salary is between 27000 - 33000 £ per year.
Customer Service – Calls and Emails £27,000 + Bonus (Up to £6000) Southall – Fully office based Monday to Friday + Occasional Sundays We are recruiting for a market leading organisation based at their Head Office in Southall. You will be joining their Customer Engagement team where you will be handling inbound/outbound calls and emails with customers, handling admin duties and identifying up-selling opportunities while developing and maintaining relationships with customers. Role: * Handling inbound and outbound calls and emails with customers * Speaking to your set of customers on a daily/weekly/monthly basis dependent on their needs * Building and maintaining relationships with customers * Work with customers to support their customer journey * Logging customer details correctly * Action order amendments and add-ons for your customers * Work with field sales colleagues to highlight lapsed accounts and also help highlight leads within the area. * Ensure your customers are aware of any promotions and changes to products * Identify up-selling opportunities and aim to maximise sales opportunities where possible * Work closely with the sales team to identify leads for your territory. * Raise issues in case management allocating to the relevant individual for follow up. * Work through a call plan each day to ensure all customers are spoken to on a regular basis. Skills: * Strong administrations skills * Ability to communication with customers clearly via inbound/ outbound calls and emails * Able to identify up-selling opportunities * Great time management skills
Customer Service - Calls and Emails employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Calls and Emails
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your admin skills! Be ready to discuss how you manage your time and keep track of customer details. Bring examples of how you've successfully handled similar tasks in the past to impress the hiring team.
✨Tip Number 4
Don’t forget to highlight your up-selling experience! If you've had success in identifying sales opportunities before, share those stories. It’ll demonstrate your ability to contribute to their sales goals right from the start.
We think you need these skills to ace Customer Service - Calls and Emails
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, make sure to read the job description from top to bottom. It’ll give you a clear idea of what we’re looking for and help you tailor your application to match our needs.
Show Off Your Communication Skills: Since this role is all about handling calls and emails, make sure your written application reflects your communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Relevant Experience: When you’re writing your application, focus on any previous customer service experience you have. Share specific examples of how you’ve built relationships with customers or identified up-selling opportunities in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Uniting People
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their products, services, and customer engagement strategies. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since the role involves handling calls and emails, practice clear and concise communication. You can do this by role-playing with a friend or family member. Focus on how you would handle common customer queries and up-selling opportunities.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or identified up-selling opportunities. This will demonstrate your problem-solving skills and ability to build relationships.
✨Showcase Your Time Management Skills
The job requires great time management, so be ready to discuss how you prioritise tasks. You might want to share a method you use to stay organised, like using a call plan or a task management tool, to illustrate your ability to manage multiple customer interactions effectively.
