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- Tasks: Assist customers with inquiries and resolve issues while upselling products.
- Company: Join a dynamic team focused on exceptional customer service and support.
- Benefits: Work from home two days a week and enjoy flexible hours.
- Why this job: Be the first point of contact, making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Ideal for high school and college students looking for part-time work.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service and Sales Advisor Monday- Friday (Work from home 2 days per week) We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary focus will be to assist customers with their inquiries, resolve issues, and ensure a positive experience with our company. The ideal candidate will possess strong communication skills and a passion for helping others. Responsibilities * Respond promptly to customer inquiries via phone, email, or live chat. * Upsell * Convert calls to sales * Provide accurate information regarding products and services. * Assist customers in resolving issues or complaints in a professional manner. * Maintain detailed records of customer interactions and transactions. * Follow up with customers to ensure their needs are met. * Stay updated on product knowledge and company policies to provide informed assistance
Customer Service Advisor employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our products and services before applying. Understanding what we offer will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident when discussing how you would handle inquiries and complaints.
✨Tip Number 3
Research common customer service challenges and think about how you would address them. Being prepared with examples of how you've resolved issues in the past can set you apart from other candidates.
✨Tip Number 4
Showcase your enthusiasm for helping others during the interview. Share personal stories that highlight your passion for customer service, as this will resonate well with our team and demonstrate your fit for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your communication skills and ability to resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention why you are passionate about helping customers and how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, emphasise skills such as problem-solving, communication, and sales techniques. These are crucial for a Customer Service Advisor and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Uniting People
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or provided exceptional service.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer situations. Prepare by thinking of scenarios where you had to upsell or convert a call into a sale. Practising your responses will help you feel more confident during the interview.
✨Research the Company
Familiarise yourself with the company's products and services. Understanding what they offer will allow you to answer questions more effectively and show your enthusiasm for the role. It also demonstrates that you are proactive and genuinely interested in the position.
✨Emphasise Your Problem-Solving Skills
Customer service often involves resolving issues. Be ready to discuss how you've tackled challenges in previous roles. Highlight your approach to problem-solving and how you ensure customer satisfaction, as this is crucial for the role.
