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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage queries via phone and email.
- Company: Established customer care organisation in Newcastle-under-Lyme.
- Benefits: Salary up to £25,000 plus bonuses and a supportive work environment.
- Why this job: Join a team that values client support and enhances customer experiences.
- Qualifications: Qualifications in Maths & English and two years of office experience required.
- Other info: Strong communication skills are essential for success in this role.
The predicted salary is between 20000 - 25000 £ per year.
A well-established customer care organization is looking for a Customer Care Specialist in Newcastle-under-Lyme. The successful candidate will provide exceptional service to customers and instructors, managing queries through phone and email.
Key responsibilities include:
- Supporting operational changes
- Managing customer records in CRM
- Monitoring service quality
Ideal candidates will have qualifications in Maths & English, two years of office experience, and strong communication skills. This position offers a salary of up to £25,000 per annum plus bonuses.
Customer Care Specialist: Elevate Client Support & Training employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist: Elevate Client Support & Training
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer care scenarios. We want to show how we handle queries and support operational changes effectively.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as a Customer Care Specialist, we need to demonstrate our ability to manage customer records and queries smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide updates directly.
We think you need these skills to ace Customer Care Specialist: Elevate Client Support & Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care and any relevant qualifications. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can elevate our client support. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Uniting People
✨Know Your Customer Care Basics
Brush up on the fundamentals of customer care. Understand common queries and how to handle them effectively. This will show your potential employer that you’re ready to jump in and provide exceptional service right from the start.
✨Familiarise Yourself with CRM Tools
Since managing customer records in a CRM is part of the job, it’s a good idea to get familiar with popular CRM systems. If you’ve used any before, be ready to discuss your experience and how you can leverage those skills in this role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or improved service quality. This will demonstrate your problem-solving skills and ability to adapt.
✨Show Off Your Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their customer care strategies, showing your genuine interest in the position.
