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- Tasks: Handle customer calls and emails while managing admin duties and building relationships.
- Company: Dynamic customer service team in Southall with a focus on client satisfaction.
- Benefits: Competitive salary plus bonuses, full training, and flexible working hours.
- Why this job: Join a supportive team and develop your communication skills while helping customers.
- Qualifications: Strong admin skills and clear communication abilities required.
- Other info: Full office-based role with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service- Calls/Emails/Admin Salary + Bonus Southall – Fully office based- UB2 Monday to Friday with Occasional Sundays- full flexibility needed In this role you will be handling inbound calls from clients, making outbound calls to update clients and answering emails. Also in this role you will be handling administration duties and identifying any up-selling opportunities whilst building relationships with customers. You will be speaking to your set of customers on a daily/weekly/monthly basis dependent on their needs. Full Training provided We are looking for the right candidate with: – Strong administrations skills – Ability to communicate with clients clearly via inbound/ outbound calls and emails. – Cross sell and up sell to clients – Ability to manage own time
Call Handler- Customer Service employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler- Customer Service
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of calls and emails, try role-playing with a friend or family member. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Be ready to showcase your admin skills! Bring examples of how you've managed tasks efficiently in the past. This could be anything from organising schedules to handling customer queries—make sure they see your strengths!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Call Handler- Customer Service
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for, and it’ll help you tailor your application to show us you’re the perfect fit!
Show Off Your Communication Skills: Since this role is all about handling calls and emails, make sure your application reflects your communication prowess. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Highlight Your Admin Skills: We’re keen on strong administration skills, so be sure to mention any relevant experience. Whether it’s managing schedules or handling paperwork, let us know how you’ve excelled in these areas in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Uniting People
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of handling calls, emails, and admin tasks. This will help you demonstrate how your skills align with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice clear and concise communication. You could even role-play common customer service scenarios with a friend to build your confidence in handling calls and emails effectively.
✨Showcase Your Administration Skills
Be prepared to discuss your administration experience. Think of specific examples where you’ve successfully managed tasks or improved processes. This will show that you can handle the admin duties required in the role.
✨Highlight Your Sales Ability
Since up-selling and cross-selling are part of the job, come ready with examples of how you've successfully identified opportunities in previous roles. This will demonstrate your ability to build relationships and drive sales while providing excellent customer service.
