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For Companies At a Glance
- Tasks: Engage with customers through calls, ensuring a seamless experience and addressing their needs.
- Company: Join a dynamic company focused on delivering exceptional customer service across various channels.
- Benefits: Enjoy a competitive salary, bonuses, and the chance to work Monday to Friday with alternative Sundays.
- Why this job: Be part of a vibrant team that values customer satisfaction and offers diverse daily tasks.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking for flexible work in a supportive environment.
The predicted salary is between 23000 - 31000 £ per year.
Customer Engagement Representative Monday – Friday with Alternative Sundays. 8am – 5pm Salary – £27,000 + Bonus Overall Purpose of the Role; To own the Customer Journey for a defined geographical area working across business channels to ensure best possible experience for our customers. What is it like to do this role; Varied! This role will provide the opportunity to work with a large variety of customers and across all customer facing departments, ensuring that the client are meeting & exceeding customer expectations providing a seamless experience and easy to do business with approach. Main Duties & Responsibilities include. * Own your defined geographical areas. * Call customers as per daily call plan – adjust as per individual customer call requirements with minimum frequency set at once per month for all nominated accounts. Outbound Calls. * Take inbound calls and action as required. * Work with all customers including those who place via EDI / Portal / Wholesale / Upload or Webshop to support them on the customer journey. * Check customer details are logged in CE correctly; contact number, contact name, email address, address, postcode, times open for deliveries * Action order amends and add-ons for your customers (phone & web orders). * Monitor customers for their Return on Investment (ROI) where they have equipment Free on Loan (FOL). * Gain new listings to support ROI achievement. * Work with sales team to generate leads for your territory – load leads in CE, allocate to correct salesperson & follow up with internal & external customer. * Work through lapsed account list to reactivate customers working with your field-based colleagues and adding to your call plan. * Complete pricing calculators for IFS / Retail accounts following current approval process aligning with your field-based colleagues. * Liaise with Channel Managers for any opportunities in National / Regional Accounts especially non trading or poorly trading sold to accounts. * Ensure your territory customers are aware of promotions, NPD, Catalogue, allergen changes etc as relevant. * Support clearance drives. * Work with Ecommerce & CE Executives to support registering customers for webshop. * Support your existing webshop customers with password resets as & when required. * Support your existing webshop customers by briefing them on new features of the site when released. * Explore any issues customers maybe experiencing with the business and drive / support resolution through case management. * Work with sales team, AR & SDA to ensure no outstanding debt and accounts are closed in F&O / CE for accounts that no longer wish to trade with the company / have ceased to trade. * Raise issues in case management allocating to relevant individual / department for follow up, including 1st line QC queries. * Escalate or make aware the allocated account manager for customer issues if support required
Call Centre Agent employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be representing will not only boost your confidence but also help you engage effectively with customers during calls.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing different scenarios with a friend can prepare you for the varied interactions you'll have as a Call Centre Agent.
✨Tip Number 3
Research common customer service challenges and solutions. Being knowledgeable about how to handle difficult situations will demonstrate your proactive approach and readiness for the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise skills such as communication, problem-solving, and your ability to manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement. Mention specific examples of how you've improved customer experiences in previous roles and how you can contribute to the company's goals.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Call Centre Agent, such as handling inbound and outbound calls, managing customer data, and working collaboratively with sales teams. Use keywords from the job description to align your application with their needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a customer-facing role.
How to prepare for a job interview at Uniting People
✨Understand the Customer Journey
Familiarise yourself with the concept of the customer journey and be prepared to discuss how you would enhance it. Think about specific examples from your past experiences where you successfully improved customer satisfaction.
✨Demonstrate Communication Skills
As a Call Centre Agent, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Be ready to showcase your ability to handle both inbound and outbound calls effectively.
✨Showcase Problem-Solving Abilities
Prepare to discuss scenarios where you've resolved customer issues or improved processes. Highlight your approach to troubleshooting and how you ensure a seamless experience for customers.
✨Research the Company and Its Products
Make sure you know the company’s products and services inside out. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
