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For Companies At a Glance
- Tasks: Help customers manage their accounts and recover outstanding debts with professionalism.
- Company: Join a dynamic team focused on customer service and financial solutions.
- Benefits: Enjoy a competitive salary, monthly bonuses, and a supportive work environment.
- Why this job: Great opportunity to develop communication skills and make a positive impact on customers' lives.
- Qualifications: Strong communication skills and a detail-oriented mindset are essential.
- Other info: Work Monday to Friday with a rotational shift pattern and one Saturday every four weeks.
The predicted salary is between 18800 - 26200 £ per year.
Hours: Monday- Friday (Rotational Shift Pattern) + One Saturday every 4 weeks
Salary : £23,500 + Monthly Bonus
Job Summary
We are seeking a dedicated and detail-oriented Agent to join our team. The ideal candidate will be responsible for managing the recovery of outstanding debts while maintaining a professional relationship with customers. This role requires strong communication skills, excellent phon…
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Customer Advisor employer: UNITING PEOPLE LTD
Contact Detail:
UNITING PEOPLE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarize yourself with common debt recovery practices and customer service techniques. This knowledge will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing scenarios with a friend can help you feel more confident in handling customer interactions.
✨Tip Number 3
Research our company values and mission. Being able to articulate how your personal values align with ours can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and support systems in place for customer advisors. This shows your interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Advisor position. Understand the responsibilities, required skills, and the importance of maintaining professional relationships with customers.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and debt recovery. Emphasize your communication skills and any previous roles that demonstrate your ability to manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the company's values. Mention specific examples from your past experiences that align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at UNITING PEOPLE LTD
✨Show Your Communication Skills
As a Customer Advisor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Practice active listening and articulate your thoughts well.
✨Understand Debt Recovery Processes
Familiarize yourself with the basics of debt recovery. Knowing how to manage outstanding debts while maintaining customer relationships will show that you are serious about the role and understand its challenges.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully managed difficult situations or resolved conflicts with customers.
✨Highlight Your Attention to Detail
Since the role requires detail-oriented work, be ready to discuss how you ensure accuracy in your tasks. Share specific examples of how your attention to detail has positively impacted your previous roles.
