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- Tasks: Lead the Spa Sales team to drive revenue and enhance guest experiences.
- Company: Join a vibrant hotel group focused on wellness and community.
- Benefits: Enjoy 50% off restaurant food, gym access, and career progression opportunities.
- Why this job: Be part of a fun, buzzing environment while making a real impact in spa sales.
- Qualifications: Experience in spa sales, strong communication skills, and a passion for wellbeing.
- Other info: Permanent contract with 28 days holiday and exciting perks after probation.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for driving Spa revenue for all Red Hotels. Spa reservations “own” any spa break reservations, day spa and treatments further supporting the wider sales team when required. Provides spa operations with support and communication ensuring this is both timely and robust. Although most decisions you will make will be based on our selling strategy at times you will be required to take short/midterm trading decisions based on historical and current trading. The role also ensures a weekly report is issued updating on ongoing spa revenue.
Key responsibilities
- Daily support to the Reservations and Revenue Manager in all areas
- Direct priorities of the team on a daily, weekly and monthly basis
- Takes decisions that ensure swift resolutions for our team and guests whilst ensuring these decisions are appropriate
- Works closely with room reservations to ensure we optimise revenue opportunities and the delivery of guest requirements
- Prepares team scheduling, rotas and holiday requests
- In the absence of the Reservations and Revenue manager will take decisions with support from Room Sales Team Leader and or Head of Commercial
- Manages the daily banking ensuring all finance requirements are achieved
- Is empowered to take decisions on guest complaint resolution
You will need to demonstrate
- Previous experience in a spa sales focused environment
- Has the ability to understand numbers and how to influence these on short/mid/long term objectives
- Flexible in approach
- Can articulate how to drive engagement and delivery through others
- Has a strong knowledge and passion for spa and wellbeing
- Previous experience in team scheduling, rota and holiday management
- Has experience of induction for new team members and a strong ability in the training of others
- Excellent spoken and written English skills
- Flexibility when working between The Bedruthan and The Scarlet
- You’ll be working with our hotel booking system so will need to be highly computer literate and any experience with Hotel Perfect would put your CV on the top of the pile.
- We’re looking for an organised self-starter who will contribute to our team goals in a busy, fun and buzzing environment.
We offer
- Permanent contract for 40 hours per week, 5/7 including weekends
- Uniform
- 50% discount on restaurant food during shift
- Development and training
- Career progression opportunities
- 28 days holiday per year / 29 after 1 year
- Free use of swimming pool and tennis court
- Access to gym
- Discounts on services and products at Bedruthan and the Scarlet
- Many more perks after probation and for long service including a free experience to stay in the hotel with breakfast, lunch, dinner and spa treatments as well as cashback scheme for wellbeing
As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.
Spa Sales Team Leader employer: Uniting Holding
Contact Detail:
Uniting Holding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Sales Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and hospitality industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in spa sales and team management. Bring it along to interviews to demonstrate your expertise and passion for the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating how you can drive engagement and revenue in a spa environment. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in a Spa Sales Team Leader.
We think you need these skills to ace Spa Sales Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Spa Sales Team Leader role. Highlight your previous experience in spa sales and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about spa and wellbeing, and how you can drive engagement within our team. Keep it engaging and personal!
Show Off Your Numbers Skills: Since this role involves understanding numbers and influencing revenue, be sure to mention any relevant experience you have with financial reporting or sales strategies. We love candidates who can demonstrate their analytical skills!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Uniting Holding
✨Know Your Numbers
As a Spa Sales Team Leader, you'll need to demonstrate your ability to understand and influence revenue numbers. Brush up on key metrics related to spa sales and be ready to discuss how you've used data in past roles to drive results.
✨Showcase Your Flexibility
This role requires a flexible approach, so be prepared to share examples of how you've adapted to changing circumstances in previous jobs. Highlight any experiences where you successfully managed team schedules or resolved guest complaints swiftly.
✨Passion for Spa and Wellbeing
Make sure to convey your enthusiasm for the spa industry and wellbeing. Share personal experiences or insights that reflect your knowledge and passion, as this will resonate well with the interviewers.
✨Team Leadership Experience
Since you'll be leading a team, it's crucial to demonstrate your leadership skills. Prepare to discuss your experience in training new team members and how you've motivated others to achieve team goals in a busy environment.
