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For Companies At a Glance
- Tasks: Engage with clients, handle enquiries, and provide top-notch customer service.
- Company: Join a dynamic team focused on client satisfaction and sales growth.
- Benefits: Competitive pay, flexible hours, and opportunities for personal development.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Fast-paced environment with plenty of opportunities to grow your career.
The predicted salary is between 28800 - 43200 £ per year.
Managing client communications is the responsibility of a Customer Service Advisor. These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.
A Customer Service Advisor usually performs many of the following tasks:
- Handling enquiries
- Offering customers products and services
- Performing administrative functions
- Updating client accounts
- Processing customer correspondence
Skills:
- Handling customer queries
- Providing excellent customer service
- Oral and written communication
- Being professional and flexible
- Managing stress
- Resolving problems
- Being driven and positive
- Managing multiple tasks
- Meeting targets
- Administration and organisation
- Being sales oriented
Requirements:
- One Year Customer service experience
- GCSEs
- NVQs
- HND/HNC
- High School Diplomas
Customer Service Advisor in Southend-on-Sea employer: Uniting Holding
Contact Detail:
Uniting Holding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle enquiries and resolve problems effectively. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your sales skills! Think of ways you can upsell or cross-sell products during your interview. Share examples from your past experience where you successfully increased sales or improved customer satisfaction.
✨Tip Number 4
Apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your details are in the right hands for the Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled enquiries and provided excellent service in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since the role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Be clear, concise, and friendly – we love a positive tone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at Uniting Holding
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries and provide excellent service. Be ready to share examples from your past experience that demonstrate your ability to manage customer queries effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong oral and written communication is crucial. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your professionalism.
✨Demonstrate Stress Management Techniques
Given the high-demand nature of the role, be prepared to discuss how you handle stress. Share specific strategies you use to cope with challenging situations, such as prioritising tasks or taking short breaks to maintain focus.
✨Highlight Your Sales Orientation
Since increasing sales is part of the job, come prepared with examples of how you've successfully upsold products or services in previous roles. Show enthusiasm for meeting targets and explain how you can contribute to the company's revenue growth.
