National Key Account Manager - Strategic Accounts

This role sits as part of a dynamic team within Chanelle Pharma’s Key Accounts division. The individual will support Chanelle Pharma’s vision to be the most valued global provider of high quality, competitively priced pharmaceutical products and provide excellent services and support to our customers. In this role you will report into the Head of Strategic Accounts and be responsible for the management of a number of high value Vet, Pet or Ecommerce customers. The Key Account Manager will develop relationships with leaders of these key partner businesses and be fully accountable for the management of tenders, contract negotiations and marketing interactions to drive conversion to the Chanelle Pharma portfolio.

Location: Role is eligible for Remote working within the UK.

As our Key Account Manager, you will have the following key responsibilities:

• Achieve key account sales, profit and growth objectives, in line with company targets.
• Grow Chanelle Pharma’s reputation and profile through the development of mutually beneficial partnerships with key customers.
• Strategically plan each negotiation, identify the interests of both parties and strive to win concessions while maintaining a strong and positive relationship with key accounts.
• Establish connections with a broad range of contacts across the designated accounts, not only procurement teams.
• Develop key account business plans to include identification of expansion opportunities and tactics for successful implementation.
• Manage account performance against planned budgets and provide accurate forecasting to support contracted business, ensuring consistent supply.
• Produce compelling business proposals that effectively showcase current activity and future opportunities.
• Work closely with the Technical Support Manager to ensure technical resources are utilised effectively within key accounts and deliver positive ROI.
• Design commercial proposals suitable for current tender opportunities, ensuring the Chanelle Pharma offering is competitive but also aligned to margin expectations.
• Collaborate effectively with both internal stakeholders to ensure customer expectations can be met or managed.
• Collaborate effectively across the commercial heads to ensure tender outcomes and promotions are maximised at practice/store level.
• Work closely with the Data Manager to support monthly rebate processing.
• Maintain current and accurate records of all customer interactions within the CRM system including agreed rebate terms for designated accounts.
• Use sales data to interpret buying trends and monitor account sales.
• Maintain a good level of technical product knowledge.
• Develop new relationships with potential partners to establish Chanelle as a partner of choice for new and future business opportunities.
• Identify new product opportunities which may contribute to the overall growth strategy of the UK business.

Education & Experience:

• Degree qualified (desirable but not essential).
• AMTRA/NOAH Qualified (desirable but not essential).
• Previous experience of managing Key accounts is essential (within last 3 years).
• Previous experience within the Vet Corporate, Pet online or retail space is beneficial.
• Proven track record in establishing, growing and maintaining profitable long‑term relationships with strategic customer accounts.
• Expert level skills on Microsoft Office, including Excel, PowerPoint and Word.

Skills & Competencies:

• Dynamic, self‑starter who can bring new ideas to facilitate the significant growth that these accounts have the potential to deliver.
• Demonstrate an exceptional level of business and financial acumen.
• Commercially minded individual with exceptional negotiation skills and sales ability.
• A confident, likeable and persistent personality.
• Exceptional business acumen and commercial judgement.
• Exceptional planning and time management skills with a strong focus on delivering strategic goals.
• Highly credible with exceptional communication and interpersonal skills, able to interface effectively with both the customer and internal personnel.
• A strong team player with the ability to work on their own initiative.
• Willingness to travel throughout the UK regularly and make infrequent visits to our Head Office in Loughrea.