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- Tasks: Deliver outstanding customer service and assist with product selection in a vibrant store environment.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with a focus on local food culture.
- Benefits: Flexible shifts, full training provided, and a dynamic work atmosphere.
- Other info: Exciting opportunities for growth in a fast-paced, ever-changing environment.
- Why this job: Be part of a friendly team that creates memorable experiences for travellers at Stansted Airport.
- Qualifications: Good communication skills and a passion for customer service; experience is a plus but not required.
The predicted salary is between 22000 - 26000 £ per year.
This role is for a brand-new Discover Gourmet store situated within the departures lounge of Stansted Airport; we are currently looking for energetic, enthusiastic new team members to join us. You will need a passion for excellence and locally produced food. Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team who can offer expert help and advice.
As a Sales Advisor, you will be involved in all aspects of our busy store, delivering first-class customer service on the sales floor and till point. Previous customer service experience is preferred but not essential as full training will be provided. A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Key responsibilities:
- 100% Customer Focus
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every time
- End to end customer service including till operations
- Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
- Housekeeping/Health & Safety
- Keeping the store well presented at all times
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
- Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
Person Specification:
- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
Our company: Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 4,600 stores across 35 countries. Since 2004 after the initial opening of its first duty-free store in Belfast International Airport, they rapidly expanded throughout the UK & Ireland and now operate 17 stores across 6 airports and 8 ferries. Our Discover Gourmet store is focused on excellent quality food and embracing local culture. The concept offers travellers an experiential playground, with a strong sense of place and a well-thought customer shopping experience, where they can find authentic, high-quality and affordable delicacies and gifts.
Shifts: Full time: 37.5 hours per week, 5 days over 7. Part time: 15 - 22.5 hours per week. Early shifts from 4am and late shift until 10pm.
Sales Advisor in England employer: Uniting Holding
Contact Detail:
Uniting Holding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lagardère Travel Retail and their Discover Gourmet store. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Show off your personality! When you walk into that interview, let your enthusiasm shine through. They’re looking for energetic team members, so don’t be shy about sharing your passion for customer service and locally produced food.
✨Tip Number 3
Practice makes perfect! Think about common interview questions related to customer service and prepare your answers. You want to demonstrate how you can provide that first-class service they’re after, even if you don’t have previous experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Discover Gourmet. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Advisor in England
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for locally produced food shine through! We want to see that you’re genuinely excited about joining our team and providing outstanding service.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience or skills that match the job description. Whether it’s customer service or teamwork, we love to see how you fit into our vision!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will help us get a good sense of who you are!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Uniting Holding
✨Show Your Passion for Food
Make sure to express your enthusiasm for locally produced food during the interview. Share any personal experiences or favourite local products that resonate with you. This will show that you align with the store's values and are genuinely interested in what they offer.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, even if it's not from a retail environment. Think about times when you went above and beyond for a customer or helped someone make a decision. This will highlight your ability to deliver the outstanding service they’re looking for.
✨Be Ready for Teamwork Questions
Since this role requires working well in a team, be prepared to discuss your experiences collaborating with others. Think of specific situations where you contributed to a team goal or helped resolve a conflict. This will showcase your adaptability and interpersonal skills.
✨Understand the Role and Responsibilities
Familiarise yourself with the key responsibilities listed in the job description. Be ready to discuss how you can contribute to stock management, merchandising, and maintaining health and safety standards. Showing that you understand the role will demonstrate your commitment and readiness to jump in.