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- Tasks: Deliver outstanding customer service and assist with product selection in a vibrant airport environment.
- Company: Join Lagardère Travel Retail, a global leader in travel retail with a fun Lego store vibe.
- Benefits: Exciting work atmosphere, team spirit, and opportunities for personal growth.
- Other info: Must pass a background check due to airport security requirements.
- Why this job: Be part of a dynamic team and create memorable experiences for travellers from around the world.
- Qualifications: Great communication skills, adaptability, and a passion for teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Do you love the buzz of the airport? Enjoy working in a dynamic environment where no two days are the same? Love interacting with people from all over the world? If you do then travel retail is a great place to work. This role is for two brand-new Lego stores situated in the departures lounge of both the north and south terminals at London Gatwick Airport; we are looking for energetic, enthusiastic new team members to join the team that has a passion for excellence and all things Lego.
Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Key responsibilities:- 100% Customer Focus
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every time
- End to end customer service including till operations
- Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
- Housekeeping/Health & Safety
- Keeping the store well presented at all times
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
- Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Sales Advisor in Crawley employer: Uniting Holding
Contact Detail:
Uniting Holding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lagardère Travel Retail and their Lego stores. Understanding their values and what makes them tick will help you connect better during the chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about outstanding service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It shows that you care about the role and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Sales Advisor in Crawley
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love interacting with people! Share any experiences where you provided outstanding service, as this is at the heart of what we do.
Be Yourself!: We want to see your personality shine through in your application. Don’t be afraid to show your enthusiasm for Lego and the dynamic environment of travel retail. Authenticity goes a long way!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. Mention your adaptability and teamwork skills, as these are key for our busy stores.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Uniting Holding
✨Know Your Lego!
Make sure you brush up on your Lego knowledge before the interview. Familiarise yourself with the latest sets, popular themes, and any unique products that might be in the store. This will show your passion for the brand and help you connect with customers.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to demonstrate your communication skills. Think of examples where you've provided excellent service or resolved a customer issue. Practice how you would greet a customer and offer assistance.
✨Embrace the Dynamic Environment
Working at an airport means things can change quickly. Be ready to discuss how you handle pressure and adapt to new situations. Share experiences where you've thrived in a fast-paced environment, as this will highlight your suitability for the role.
✨Be Ready for Teamwork Questions
This position requires collaboration with your team. Prepare to talk about times when you've worked well in a group, how you contribute to a positive team atmosphere, and how you handle conflicts. This will show that you're a reliable team player.