At a Glance
- Tasks: Manage key customer accounts and ensure seamless service delivery from order to final delivery.
- Company: Join a family-owned business leading the digitisation of the vehicle logistics industry since 1980.
- Benefits: Negotiable salary, performance bonuses, pension, and wellness schemes.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be the go-to person for clients, solving problems and enhancing service delivery.
- Qualifications: Experience in customer service or logistics, strong communication skills, and tech-savvy.
The predicted salary is between 38250 - 46750 £ per year.
About NVD
A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products.
We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location.
Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry.
As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers.
Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.
Role Summary
The Customer Operations Account Manager plays a pivotal role in managing the end-to-end operational process for key customer accounts - from port arrivals and processing orders, through to vehicle deliveries and aftercare.
Based in our Southampton office, you will embed yourself within your accounts to fully understand their needs and ensure seamless service delivery at every stage.
Acting as the main point of contact between clients and internal teams, you will manage daily workflows, resolve service issues, and proactively identify opportunities to improve performance.
You’ll stay close to the detail, track KPIs, and ensure all activity meets agreed service levels.
Beyond problem-solving, you’ll build trusted relationships with customers by understanding their operational priorities and translating them into actionable improvements.
Internally, you’ll coordinate across departments to remove blockers, address issues, and drive continuous service enhancements.
This is not a sales role.
It suits someone who is detail-oriented, confident engaging with clients at all levels, and motivated to deliver excellent customer outcomes through proactive, hands-on account management across the full service lifecycle.
- Pay and Benefits
- Salary negotiable depending on experience and qualifications
- Annual performance bonus
- Pension
- Annual leave purchase scheme
- Tyre purchase scheme
- Bike to work scheme
- Discounted Gym Membership
- Mental Health and Wellbeing Scheme
Key Responsibilities
- Take ownership of assigned key accounts, acting as the primary point of contact for all day-to-day service activities.
- Manage the end-to-end order process — from port of arrival, through portside services (PDIs, inspections, repairs, conversions), to final delivery — ensuring all activity flows through the NVD supply chain accurately and on time, in line with agreed service levels.
- Act as the centre point of communication, coordinating across Sales, Operations, Transport, and Finance teams to ensure seamless service delivery and alignment.
- Monitor customer activity and order progress, proactively identifying delays or issues and taking appropriate action to resolve or escalation.
- Maintain accurate and up-to-date information using CRM and ERP platforms, ensuring full visibility across all stakeholders.
- Send weekly service reports to clients, summarising performance, issues, and completed actions.
- Host weekly account meetings with key customers to review service delivery, plan upcoming activity, and address any concerns.
- Support the wider CX team with account updates, workflow optimisation, and service reporting.
- Continuously identify and act on opportunities to improve service delivery, communication flow, and process efficiency.
- What We’re Looking For
- Previous experience in customer service coordination, logistics, or service delivery roles
- Strong communication skills – confident liaising with both internal teams and external customers
- Able to work under pressure, manage competing priorities, and keep calm during busy periods
- Comfortable with systems and technology – experience using CRM (e. g. Salesforce), ERP platforms, Excel
- A problem-solver with attention to detail and a passion for process improvement
- Self-motivated, reliable, and committed to providing exceptional service
- Equal Opportunities Statement
National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We value openness, innovation, customer focus, and operational excellence.
Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation.
We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
- #IND2
- #J-18808-Ljbffr
Account Manager in Bristol employer: Uniting Holding
Riverway Foods is an excellent employer that values its employees and fosters a supportive work culture. Located in Harlow, the company offers competitive pay, comprehensive benefits including 28 days of holiday, and access to Grocery Aid for additional support. With a focus on employee growth and teamwork, Riverway Foods provides a rewarding environment for those looking to contribute to crafting quality products in a thriving factory setting.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Bristol
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Uniting Holding and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Uniting Holding!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Uniting Holding keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Account Manager in Bristol
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Uniting Holding:This is your chance to really connect with the team at Uniting Holding. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Uniting Holding
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Uniting Holding.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Uniting Holding that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Uniting Holding. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
