Customer Success Manager (International) in London

Uniti Real estate is the world's largest asset class — $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties — leasing, maintenance, collections, accounting, marketing, HR, asset management. The work underneath is the same across every vertical. Today that work is stuck in tickets, phone queues, and a dozen disconnected tools. Real estate has been waiting for an execution layer. Uniti is building it — the system of action for real estate.

As a Customer Success Manager at Uniti, you'll own customer relationships from the moment they go live through renewal and expansion, across every vertical we serve — for our operators outside the US. Based in the London area, you'll manage our international book across multiple countries and time zones, partnering with Sales, Implementation, Product, and Engineering to make every operator successful with their first agent.

What you'll own:

• Own the post-sale relationship for every international operator on your book — onboarding, adoption, renewal, and expansion.
• Partner with the AE on a clean Sales-to-Implementation handoff, then run the kickoff and pilot phase alongside the Implementation Manager through go-live.
• Monitor agent performance and operator health weekly — call quality, response time, conversion, escalations — and surface risks before they become churn.
• Lead renewal conversations and identify expansion paths into additional agent families, channels, and countries.
• Translate what you hear from international operators into product feedback that lands with the right people on Product and Engineering.
• Keep internal systems current — health scores, churn risk indicators, expansion forecasts, check-in cadence in Monday.com.
• Develop real affinity for what our customers actually deal with day-to-day, wherever they operate.

What you have:

• 3–5 years in Customer Success, Account Management, or Strategic Partnerships at a SaaS or AI company.
• Real estate or multi-location operator experience strongly preferred.
• Experience managing customers across multiple countries or time zones.
• Strong understanding of the customer lifecycle from pilot through renewal and expansion.
• CRM (Salesforce, HubSpot), a BI tool, Monday.com or similar.
• Analytical instinct: you can read an operator's adoption metrics and tell us what's actually going on.
• A track record of running ambiguous customer situations end-to-end.
• Based in or around London, with flexibility to work across time zones.

Bonus:

• Operator background — you've worked at a real estate operator, a property management company, or a vertical SaaS that sold into one.
• Familiarity with PMS systems used by real estate operators.
• Prior work at an AI-native company where you've owned customer success during a category's early growth.
• Experience working with customers across the UK, Europe, or other international markets.
• Startup experience a big plus.

Who you are:

• You want to be at an early-stage startup.
• You take ownership of large, undefined problems.
• You're collaborative and independent.
• You're close to the customer.
• You ship fast and iterate.
• You're comfortable being the person building out how Uniti supports customers beyond the US.

Benefits:

• Full medical, dental, and vision coverage.
• Flexible PTO.
• Meaningful equity and responsibility.