Corporate Receptionist in Northampton

We are seeking a confident, personable and professional individual to join our clients team as a Corporate Receptionist in a dynamic corporate environment.

About the Role

As the first point of contact for visitors and staff, you will deliver exceptional customer service and maintain a welcoming front of house experience.

Responsibilities

• Meeting and greeting visitors and employees in a friendly, professional manner.
• Ensuring all visitors, contractors and staff members sign in/out and are issued correct passes in line with SOPs.
• Communicating fire procedures and safety instructions to all visitors.
• Maintaining high FOH standards and consistently delivering excellent service.
• Handling incoming calls and emails.
• Providing directions and building information to visitors.
• Maintaining confidentiality and adhering to all company policies and procedures.
• Reporting risks, near misses or incidents to the Line Manager.
• Supporting team members and contributing to best practice sharing.
• Participating in training, development, and performance reviews.
• Maintaining visitor logs for security and evacuation purposes.
• Remaining vigilant for suspicious activity and reporting concerns appropriately.
• Assisting with meeting room bookings.
• Performing ad hoc administrative duties as required.
• Collecting and transporting incoming items from the loading bay to the floor.
• Ensuring meeting rooms are clean, set up correctly and reset after use.
• Assisting with furniture moves for meetings and internal events in lounge and communal areas.
• Organizing furniture layouts in line with event requirements.
• Managing incoming and outgoing mail.
• Maintaining accurate records of deliveries and mail handling.

Qualifications

• At least 1 year of previous experience in a corporate reception or facilities support role.

Required Skills

• Proven ability to deliver high standards of customer service in a professional, fast-paced corporate environment.
• Confident in managing situations that may be complex or involve conflict with a calm and empathetic approach.
• Fit and capable of performing manual handling tasks such as moving furniture and handling deliveries.
• Strong organisational skills with the ability to manage multiple tasks, including reception desk, mail services, meeting room setups and general porterage duties.
• Able to work independently using initiative while remaining focused and motivated.
• Efficient, courteous and professional manner at all times.
• Experience in handling difficult or sensitive customer interactions with discretion and professionalism.
• Excellent communication skills, with the ability to manage queries and messages from visitors and staff in a timely and helpful way.
• Proactive in identifying opportunities for improvement and embracing change.
• Willingness to learn and participate in ongoing training and development.

Pay range and compensation package

£29,780

Location

Central London

Benefits

25 days annual leave + Bank Holiday