At a Glance
- Tasks: Support applicants during Clearing with excellent customer service and handle enquiries.
- Company: City St George’s, University of London, committed to equality and inclusion.
- Benefits: Hybrid working, flexible hours, and a supportive team environment.
- Other info: Gain valuable experience in a dynamic university setting with potential for future opportunities.
- Why this job: Make a difference during a crucial admissions period and help students find their path.
- Qualifications: Great phone skills, calm under pressure, and knowledge of Microsoft tools.
The predicted salary is between 28520 - 28520 £ per year.
Support the University’s Clearing operation by handling applicant enquiries and providing excellent customer service during a busy admissions period.
Responsibilities:
- Handle applicant enquiries regarding the University’s Clearing operation.
- Provide excellent customer service during a busy admissions period.
Qualifications and Skills:
- Excellent telephone manner.
- Ability to remain calm and diplomatic when dealing with stressed applicants.
- Knowledge of Zoom, Teams, and the Microsoft suite (Word, Excel).
- Knowledge of the University system and UCAS application process is helpful but not essential.
Location and Working Conditions:
- Hybrid – Northampton Square, London, EC1V 0HB.
- Start Date: 04/08/26.
- End Date: 21/08/26.
- Working Hours: 10am – 3pm.
This advert will expire at 23:59 on 24/06/26.
Equality, Diversity and Inclusion Statement (EDI): City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors. We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages.
Clearing Operation Support employer: Unitemps Warwick
City St George’s, University of London is an exceptional employer that prioritises a supportive and inclusive work culture, especially during the dynamic Clearing operation. With a commitment to employee growth and development, staff enjoy flexible hybrid working arrangements in the vibrant setting of Northampton Square, London, fostering both professional and personal fulfilment while providing vital support to prospective students.
StudySmarter Expert Advice🤫
We think this is how you could land Clearing Operation Support
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Unitemps Warwick.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Unitemps Warwick. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Clearing Operation Support
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Unitemps Warwick.
How to prepare for a job interview at Unitemps Warwick
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Unitemps Warwick's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Unitemps Warwick offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
