Senior Program Manager in London

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

What you'll do:

• Program managers build an understanding of our client's business, population and objectives to recommend engagement strategies and bring fresh ideas to improve service and achieve better health outcomes.
• They help employers build a culture of health with a dedicated well-being strategy through thought leadership, industry insights, data analysis and measurement, vendor management, health strategy design and development, and benchmarking.

Please Note: This role is a 3 year fixed-term contract.

Primary Responsibilities:

• Assesses client population health needs using available claims data, utilization statistics, and satisfaction to identify opportunities and develop tactical project plans.
• Collaborates with key client stakeholders to develop and assist with a cohesive, holistic and data focused population health strategy to drive health improvement and resiliency of the employee population.
• Develops and executes population health project management activities locally and on a global scale.
• Defines, promotes and delivers local health events, webinars, trainings, etc. to drive engagement in client wellness programs.
• Oversees and works across all population health vendors to remove barriers, enhance referral pathways and create integration opportunities under a unified strategy.
• Conducts impact analysis of population health initiatives, benchmarks programming and utilizes claim and related data to monitor, track, forecast, and analyze trends & challenges, to identify opportunities to drive further engagement and clinical value.
• Collaborates regularly with the client's internal support structure along with Optum operations, engagement, sales and account management teams.
• Handles and stores all data in compliance with relevant data protection laws and policies.
• Responds to client suggestions, concerns, and complaints in a timely, professional, and consistent manner while providing the gold standard in customer service.
• Implements and follows all Workplace Well-being and client policies and procedures.
• Completes all assigned education coursework and trainings within the first 30 days of date of hire.
• Performs any other projects and responsibilities as required.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Bachelor degree in a related field, such as health promotion, health education or public health.
• Proven extensive experience in health promotion, health management or corporate wellness.
• Proven solid experience with large healthcare project management and people management.
• Proven experience of supporting health & wellbeing to national / international / complex environments.
• Demonstrable success in delivering effective health & wellbeing strategies/initiatives.
• Proven excellent project management skills managing multiple projects at once.
• Proven experience in developing both internal and external strategic partner relationships and collaboration in progressing best practice Health & Wellbeing strategy/plan.
• Proven experience of working with a diverse range of stakeholders including a successful track record of influencing and engagement and able to establish credibility and build relationships.
• Proven ability to present information using a variety of techniques such as in-person, virtual, group, webinars.
• Demonstrated sound knowledge of multiple communication channels, digital and physical, curating messaging to suit the audience.
• Demonstrated innovation and creativity through problem-solving and decision making.
• Demonstrated excellent written and verbal communication skills, including the ability to present information in a clear and compelling way.
• Proven solid curiosity & self-drive, able to prioritise, work independently and manage own time, with limited supervision.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug‐free workplace.