Delivery Operations Executive in Leeds

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Here at Optum, we are transforming how patients access healthcare. As a Delivery Operations Executive (12-month fixed term, full-time, remote), you will be part of a collaborative team responsible for receiving, processing, and deploying a range of products and solutions for our community pharmacy customers. Fulfilling customer orders quickly, efficiently, and correctly is key to ensuring we deliver the best possible service.

What you will do:

• Process orders received from our internal Sales team accurately and efficiently.
• Create work orders and arrange Engineers and Trainers for customer site delivery.
• Ensure timely ordering of hardware for upcoming installations.
• Collaborate across the business to meet and exceed customer service SLAs.
• Maintain clear and regular communication with customers to keep them fully informed throughout the process.

You will enjoy the flexibility to work remotely from anywhere within the UK as you take on some tough challenges.

Primary Responsibilities:

• Ensure smooth end-to-end delivery operations.
• Maintain accurate documentation and scheduling.
• Support resolution of any delivery issues promptly.
• Drive continuous improvement in processes and customer experience.

Who You Will Be:

We are looking for someone passionate about delivering excellent customer service, highly organised, and able to work to tight schedules. You will bring solid communication skills, a proactive mindset, and the ability to take ownership of problems through to resolution. You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Proven solid customer service orientation.
• Demonstrated computer literacy and willingness to learn new IT systems (SAP Business One experience is a plus).
• Proven excellent verbal and written communication skills.
• Ability to work independently and collaboratively.
• Ability to be organized, detail-oriented, and committed to quality.

*All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.