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- Tasks: Manage and coordinate change requests to ensure smooth service implementation.
- Company: Optum, a global leader in health technology and care delivery.
- Benefits: Flexible remote work, comprehensive benefits, and career development opportunities.
- Why this job: Make a real impact on health outcomes while driving effective change in IT.
- Qualifications: Experience in change management and strong analytical skills required.
- Other info: Join a diverse team committed to advancing health equity globally.
The predicted salary is between 28800 - 48000 £ per year.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Are you passionate about driving effective change in complex IT environments? Do you want to play a key role in ensuring service stability and delivering exceptional customer experiences? If so, this could be the perfect opportunity for you. We are looking for a talented and detail-oriented Change Analyst to join the Optum UK team. You will be part of a collaborative group that manages and coordinates change across our estate, ensuring smooth implementation and minimal disruption to services. This role will see you working closely with technical and business teams, assessing risks, planning changes, and supporting governance processes to maintain operational excellence.
What you will do:
- Coordinating the smooth implementation of changes across the Optum estate
- Logging and validating change requests with complete and accurate information
- Conducting impact and risk assessments to prioritize service stability
- Managing multiple concurrent changes across environments
- Ensuring adherence to change management frameworks and governance standards
- Communicating proactively with customers about upcoming changes
- Managing formal Requests for Change with customers, suppliers, and third parties
- Facilitating weekly Change Advisory Board (CAB) meetings and maintaining accurate records
- Preparing reports and metrics on change performance and compliance
- Supporting post-implementation reviews and continuous improvement initiatives
- Designing and running complex reports using service management tools to support decision-making
Who you will be:
You will be an experienced change management professional who thrives in a fast-paced environment. You will have a keen eye for detail, solid analytical skills, and the confidence to make informed decisions under pressure. You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications:
- A solid understanding of ITIL principles
- Proven experience applying structured change processes in complex IT environments
- Proven solid risk and impact analysis skills
- Proven excellent stakeholder engagement and communication abilities
- Proven high attention to detail and accuracy in documentation
- Proven ability to manage competing priorities and resource constraints
- Demonstrated familiarity with ISO standards and customer contract SLAs
- Demonstrated proficiency in reporting and analysis using service management tools
*All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of colour, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.
Change Analyst in Leeds employer: UnitedHealth Group
Contact Detail:
UnitedHealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optum through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the change management processes they use. Brush up on ITIL principles and be ready to discuss how you've applied them in past roles. Show them you're the Change Analyst they need!
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply as soon as you see a role that fits. The early bird gets the worm, right?
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, who doesn’t appreciate a bit of gratitude?
We think you need these skills to ace Change Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Change Analyst role. Highlight your understanding of ITIL principles and any relevant change management experience to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about driving change in IT environments. Share specific examples of how you've successfully managed change requests or improved processes in the past.
Showcase Your Analytical Skills: Since this role requires solid analytical skills, don’t shy away from including examples of your risk and impact assessments. We want to see how you approach problem-solving and decision-making under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at UnitedHealth Group
✨Know Your Change Management Frameworks
Familiarise yourself with ITIL principles and how they apply to change management. Be ready to discuss specific examples of how you've implemented structured change processes in previous roles, as this will show your understanding and experience in the field.
✨Prepare for Risk and Impact Assessments
Brush up on your risk assessment skills and be prepared to explain how you prioritise service stability when managing changes. Think of scenarios where you had to assess risks and make decisions under pressure, as these will likely come up during the interview.
✨Showcase Your Stakeholder Engagement Skills
Communication is key in this role, so think about times when you've successfully engaged with stakeholders. Prepare to share examples of how you've communicated changes effectively and managed expectations, especially in complex IT environments.
✨Demonstrate Your Analytical Abilities
Be ready to discuss your experience with reporting and analysis using service management tools. Highlight any specific metrics or reports you've created that contributed to decision-making, as this will showcase your analytical skills and attention to detail.
