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- Tasks: Coordinate customer service processes and ensure smooth order management.
- Company: Join UnitedHealthcare, a leader in transforming healthcare for better community health.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: High school diploma or equivalent, strong attention to detail, and excellent communication skills.
- Other info: Dynamic team environment with a commitment to diversity and equitable care.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Coordinator – Mitcheldean
At UnitedHealthcare, we\’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
About the Role
At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future. Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.
Working Schedule
This is a full-time position with standard working hours Monday to Friday with 3 days onsite. Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublinand telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities
- Process RFQ\’s received from Project Clients/Projects/External Clients ensuring all details are correct and information is described and recorded on the quote
- When a quote has been approved facilitate the processing of the order through to close status, liaising with warehouse, purchasing and accounts as required
- Liaise with Clients regarding their orders throughout the process
- Invoice Clients for their orders once complete and received
- Required to comply with all company procedures and to report any deviations/non-conformances
- Required to comply with Good Distribution Practices for Medicinal Products and to report any deviations/non-conformances
- Carry out delegated duties (duties delegated by the Responsible Person) and provide reports as required
- Complete MAP goals in line with Medekit goals/vision plans, proactively contributing to performance and sales targets
- To assist with, and deputise for, all responsibilities of the Client Relations Manager in her absence and conduct other operational and logistical duties as required
You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications
- High school completion (or higher) or equivalent experience
- Demonstrated competency with use of all Microsoft Office Applications and computer and typing skills
Soft Skills
- Have a strong attention to detail and awareness of the importance of accuracy and following processes
- Able to work collaboratively across all parts of the organisation and build strong internal relationships
- Ability to effectively problem-solve
- Excellent communication skills with a professional presence, friendly demeanour, and excellent customer service skills
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2023 UnitedHealth Group. All rights reserved.
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Customer Service Coordinator - 2311103 employer: UnitedHealth Group
Contact Detail:
UnitedHealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - 2311103
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your responses to common interview questions. We all get nervous, but being prepared can help you stay calm and confident when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Coordinator - 2311103
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience and skills that align with the job description, especially your attention to detail and customer service abilities.
Showcase Your Soft Skills: We want to see your personality shine through! Emphasise your communication skills and ability to work collaboratively. Mention any experiences where you've effectively problem-solved or built strong relationships within a team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at UnitedHealth Group
✨Know the Company Inside Out
Before your interview, take some time to research UnitedHealthcare and their mission. Understand their commitment to simplifying healthcare and how they aim to create healthier communities. This knowledge will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
As a Customer Service Coordinator, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature made a difference. Whether it was catching an error in an order or ensuring accurate invoicing, these stories will highlight your fit for the role.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've successfully resolved customer issues or streamlined processes. Be ready to discuss how you approached the problem, what steps you took, and the positive outcome. This will illustrate your ability to handle challenges effectively, which is key for this position.
✨Practice Your Communication Style
Since excellent communication skills are essential, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend. Focus on maintaining a friendly demeanour while being concise and informative, as this will reflect well on your customer service abilities.
