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- Tasks: Join our team as an Associate Patient Care Coordinator, handling calls and supporting patient care.
- Company: Optum is a global leader in healthcare, dedicated to improving health outcomes through technology.
- Benefits: Enjoy competitive pay, paid time off, medical plans, and education reimbursement.
- Why this job: Make a real impact on community health while growing in a supportive, inclusive culture.
- Qualifications: High School Diploma and 1+ years of customer service or healthcare experience required.
- Other info: Sign-on bonus available for external applicants; flexible hours Monday to Friday.
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Reliant Medical Group (Primary Care for Adult Medicine) has an immediate opening for a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for completing set processes and protocols, working cooperatively with all members of the care team to support the organization’s vision and mission, deliver excellent customer service, and adhere to Lean processes. They support the team in meeting financial, clinical, and service goals.
Location: 378 Maple Ave Shrewsbury, MA
Hours: Monday through Friday, between 7:30 am - 5 pm EST. Schedule to be determined upon hire.
Primary Responsibilities:
- Primarily call center environment in a patient clinic team-based setting
- Handling incoming and outgoing phone calls
- Message management in EMR (electronic medical record) system
- Providing direct administrative support to the practice and within a care team
- Scheduling appointments
- Organizing and completing patient forms and letters
- Updating patient information
- Insurance verification
- Obtaining prior authorizations for exams/testing
- Collaboration with medical providers, nurses, medical assistants, and ancillary staff
- Problem-solving patient issues/requests
- Providing coverage for check-in/check-out patients
Why consider working for UnitedHealth Group? We offer competitive pay, comprehensive benefits, performance rewards, and a management team committed to your success. Our offerings include:
- Paid Time Off starting from your first pay period plus 8 Paid Holidays
- Medical plans with HSA or HRA options
- Dental, Vision, Life & AD&D Insurance, Short and Long-term Disability
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
We recognize performance in a challenging environment that provides clear success pathways and development opportunities.
Required Qualifications:
- High School Diploma/GED or higher
- 1+ years of customer service, call center, or healthcare experience
Preferred Qualifications:
- 1+ years in a healthcare setting (Urgent Care, Specialty, etc.)
- Experience with EPIC or other electronic medical records
- Strong communication and customer service skills in person and by phone
- Self-starter with multitasking skills in a fast-paced environment
- Knowledge of general office procedures
- Basic Microsoft Office skills (Excel, Word, Teams)
- Bilingual in English/Spanish
Note: The sign-on bonus is only for external candidates. Internal candidates are ineligible. The salary range is $16.00 to $28.85 per hour, based on full-time employment and various factors. Benefits are subject to eligibility. Our mission is to help people live healthier lives and improve health equity. We are an Equal Opportunity Employer and a drug-free workplace, requiring a drug test prior to employment.
Associate Patient Care Coordinator - Shrewsbury, MA employer: UnitedHealth Group
Contact Detail:
UnitedHealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Patient Care Coordinator - Shrewsbury, MA
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Associate Patient Care Coordinator role. Understanding the day-to-day tasks, such as handling phone calls and managing patient information, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any relevant experience you have in customer service or healthcare settings. Be prepared to share specific examples of how you've successfully handled patient interactions or resolved issues in a fast-paced environment.
✨Tip Number 3
If you have experience with electronic medical records like EPIC, make sure to mention it. Familiarity with these systems can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your communication skills, especially in a call centre environment. Think of examples where you effectively communicated with patients or team members, as this is crucial for the role.
We think you need these skills to ace Associate Patient Care Coordinator - Shrewsbury, MA
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Associate Patient Care Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service and healthcare experience. Use bullet points to make it easy to read, and include specific examples of how you've contributed to team goals or improved patient care.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and any relevant experience in a call centre or healthcare setting. Make sure to connect your personal values with the mission of Optum.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Patient Care Coordinator.
How to prepare for a job interview at UnitedHealth Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Associate Patient Care Coordinator. Familiarise yourself with tasks like handling phone calls, managing patient information, and collaborating with healthcare professionals. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position requires strong customer service abilities, prepare examples from your past experiences where you successfully resolved issues or provided excellent service. Highlight your communication skills and how you can handle challenging situations with patience and professionalism.
✨Familiarise Yourself with EMR Systems
If you have experience with electronic medical records (EMR) systems like EPIC, be ready to discuss it. If not, do a bit of research on how these systems work and their importance in a healthcare setting. Showing that you're proactive about learning can impress the interviewers.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the team culture, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
