project manager for airport transformation in London

United Airlines operates a global airline and its Customer Experience team delivers customer service and supports a more customer-centric and dependable airline.

Responsibilities:

• Implement project initiatives within Airport Operations and Customer Strategy and Innovation for one or more global regions.
• Lead stakeholder teams in planning and executing station openings and closings, mainline-to-express and express-to-mainline conversions, vendor transitions, and terminal moves.
• Define project standardization and prioritization methodologies and systems for capturing costs associated with market entry and exits to support corporate profit-versus-revenue decisions.
• Assemble and lead cross-divisional teams to ensure successful implementation.
• Develop and administer systems and procedures that enable station management to manage vendor performance and compliance.
• Provide strategic leadership to cross-divisional stakeholder teams during project management and execution, addressing issues and removing roadblocks.
• Collaborate with corporate training, station personnel, and planning organizations.
• Work with Government Affairs and Regulatory staff to support market-entry requirements with foreign national governments.
• Direct continuous improvement to incorporate project learnings, refine and upgrade project models, increase market flexibility, and reduce operational and regulatory risk.

Requirements:

• Bachelor's degree or equivalent relevant experience.
• Experience in Airport Operations or a related background.
• Multidiscipline field leadership experience; General Manager experience preferred.
• Experience with large project management initiatives and cross-divisional work.
• Experience coordinating business and technical resources under an integrated project plan to ensure resource alignment.
• Demonstrated experience delivering measurable business benefits through project execution.
• Strong interpersonal, verbal, and presentation skills.
• Proficiency in facilitating, delegating, and motivating cross-functional groups or activities.
• Exposure to change management or facilitation, enterprise communication, and training.
• Strong organization and ability to manage competing priorities.
• Ability to provide leadership, guidance, influence, and mentoring to project teams.
• Experience with process and system mapping and analysis.
• Ability to adapt to shifting priorities, demands, and timelines using analytical and problem-solving skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, and Project.
• Must be legally authorized to work in the United Kingdom, Germany, Switzerland, Portugal, Netherlands, or Belgium.
• Fluent in written and spoken English.
• Successful completion of an interview is required to meet job qualifications.
• Reliable, punctual attendance is an essential function of the position.

Preferred:

• Airline industry experience.
• Understanding the capabilities and limitations of generative AI tools and using them for research, analysis, content creation, and problem-solving.
• Validating AI-generated outputs through critical thinking while following company policies on responsible AI use, data privacy, and security.

Conditions:

• Position is offered on local terms and conditions.
• Expatriate assignments and employment visa sponsorship will not be awarded, including for time-limited visa status.
• Standardized incentive program available to eligible employees.
• Localized benefits packages vary by country.
• Up to 75% travel.