United Welsh in Wales is seeking a dynamic Senior Leader to define and lead the customer experience strategy across the Group, embedding ownership, continuous improvement and excellence in all service areas.
As a Senior Leadership Team member, you will shape customer journeys, ensure accessibility including Welsh language compliance, and influence policy, performance metrics and partnerships while delivering measurable service improvements.
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Chief Customer Experience & Strategy Leader in Caerphilly employer: United Welsh
United Welsh is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for those passionate about housing and community service. With a focus on meaningful work in the heart of the community, employees benefit from flexible working arrangements, opportunities for professional growth, and a supportive team environment that values innovation and excellence in service delivery.
