Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role) in Caerphilly, Wales

Reporting to: Tai Ffres Manager and Senior Neighbourhood Officer

Purpose of the Role

This is a newly developed, shared, hybrid role responsible for delivering both intensive neighbourhood coaching and housing management within our bespoke young persons service, Tai Ffres, alongside a role in our Neighbourhood Team providing project-based general needs neighbourhood and tenancy management. The post holder will provide a visible, proactive, and person-centred housing management service, supporting customers across Tai Ffres and our Neighbourhood services to sustain their occupation contracts, manage risks, resolve anti-social behaviour and tenancy breaches, and build skills needed to live independently. The role combines hands-on tenancy coaching, safeguarding and multi-agency working with robust tenancy enforcement and estate management, ensuring safe, sustainable communities and positive outcomes for customers of Tai Ffres and United Welsh.

Located across our Tai Ffres schemes in Cardiff and Newport and general needs neighbourhoods (as allocated)

Permanent role

Full time 35 hours per week (flexibility required)

£39,200.26 per annum

Closes 15th June 9am

Interviews W/C 29th June 2026

While the role operates to an indicative split between Tai Ffres and General Needs duties, flexibility is managed through regular supervision and workload review with the Tai Ffres Manager and Senior Neighbourhood Officer. Time allocation may be temporarily adjusted in response to safeguarding concerns, tenancy risk, service pressures, or critical incidents, with priorities agreed in advance where possible and reviewed to ensure balance, wellbeing, and service continuity. Subject to service need, performance, and funding, there is potential for this role to evolve into a full-time Tai Ffres Neighbourhood Coach post, with any change considered through formal review and organisational approval processes.

Key accountabilities

• Deliver a high-quality Tai Ffres lettings service that results in timely lets, effective pre-tenancy preparation, and a strong start to tenancies, reducing early tenancy failures, achieving improved tenancy sustainment and reduced escalation to enforcement.
• Proactively manage complex tenancy risks, safeguarding concerns, and anti-social behaviour to prevent tenancy breakdown, protect individuals, and maintain safe communities.
• Work collaboratively with the Tai Ffres Asset Based Coach and partners to ensure customers develop the skills, confidence, and behaviours required to comply with their occupation contracts and live independently.
• Enable successful move-on outcomes by identifying readiness, supporting planned transitions, and maximising access to permanent housing options in line with service criteria.
• Maintain Tai Ffres buildings and allocated neighbourhoods to a high standard, achieving compliance with health, safety, fire, and environmental requirements and improving resident satisfaction.
• Lead and contribute to meaningful engagement activity with young people and residents, resulting in increased participation, stronger community connections, and positive neighbourhood outcomes.
• Provide a visible, proactive housing management presence that builds trust with customers and partners and promotes early resolution of issues.
• Develop effective working relationships with external agencies to deliver coordinated, preventative interventions that improve outcomes for residents and communities.
• Contribute to continuous service improvement by sharing learning, challenging ineffective practice, and demonstrating United Welsh values in all interactions.

Essential Criteria

• Experience in housing or a people-focused service environment, contributing to positive outcomes for individuals, communities, or customers.
• Experience of working with diverse individuals or communities, including those with additional or complex needs, using an inclusive, person-centred or strengths-based approach.
• Experience of managing complex or sensitive cases, including assessing risk, working collaboratively, and achieving improved outcomes.
• Working knowledge of housing, safeguarding, or relevant legislation and practice, and the ability to apply this appropriately in a professional setting.
• Ability to use digital systems and Microsoft Office to maintain accurate records and support effective communication.
• Strong communication skills, with the ability to present information clearly and adapt to different audiences.
• Commitment to delivering high-quality customer service, taking ownership of issues and resolving them fairly and respectfully.
• Ability to plan, prioritise and manage a varied workload, working both independently and collaboratively to achieve outcomes.
• Ability to make sound professional judgements and take responsibility for decisions and outcomes.
• Willingness to challenge, improve and adapt practice, contributing to service development and continuous improvement.
• Ability to travel to meet the requirements of the role (e.g. full driving licence and/or access to suitable transport).

Desirable Criteria

• Experience using housing management systems (e.g. Microsoft Dynamics) to support accurate and customer-focused services.
• Experience of producing reports or working with information to support performance monitoring or service improvement.
• Relevant qualification (e.g. Housing, Youth Work or similar) or commitment to ongoing professional development.
• Experience of using restorative or strengths-based approaches to resolve issues and build positive relationships.
• Welsh language skills or other community language skills, supporting accessible and inclusive services.