Center Operations Specialist in Brandon

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you have come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you will have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose. Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment.
• Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use.
• Enforce sanitary and food-handling guidelines and regulations.
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues.
• Help to maintain Center operations within budget.
• Monitor and maintain, and accurately report on inventory, and handle cash.
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.
• Assist with operations and programs communications and awareness.
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations.
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities.
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc.
• Direct prospective volunteers through the application process.

• High School Diploma or equivalent.
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role.
• Strong interpersonal, customer service and problem-solving skills.
• Proficiency using computers and electronics equipment.
• Ability to achieve desired results while working collaboratively in a team environment.

This position is located in Lakenheath, UK. Preference will be given to local candidates within commuting distance to the location. Candidates must have the ability to obtain an Exempt Vignetter and National Insurance Number. We are excited to offer an opportunity for this role in partnership with B.French Consulting GmbH and the USO. To be eligible for this role, you must be a U.S. Citizen with a UK Work Authorization (Vignette). You must also have base access to RAF Lakenheath, UK.

Apply today. Join the mission. Join Team USO.