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- Tasks: Provide exceptional service to clients and manage appointments in a veterinary setting.
- Company: Join Vitality Veterinary Services, a close-knit team focused on patient care and employee growth.
- Benefits: Enjoy remote work options, health insurance, pet care discounts, and paid time off.
- Why this job: Be part of a supportive culture where your contributions matter and laughter is encouraged.
- Qualifications: 1-3 years in a veterinary or medical office preferred; strong communication and multitasking skills required.
- Other info: Diversity is celebrated; we welcome all applicants regardless of background.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as a Client Service Representative at Vitality Veterinary Services – Swansea! Do you thrive in a fast-paced, collaborative environment where your contributions are valued, your voice is heard, and laughter is part of every day? Are you passionate about exceptional patient care and looking to be part of a close-knit team that feels more like family than coworkers? If so, we’d love for you to grow with us at Vitality Veterinary Services – Swansea! Located just under an hour from Boston and only 30 minutes from Newport, we offer career fulfillment and life balance.
As a CSR in a veterinary practice, you need compassion, multitasking skills, and the ability to connect with both people and pets. You play a crucial role in delivering a welcoming, supportive experience as the first and last face clients see. We recognize and value your role and support your growth.
Key Responsibilities- Provide exceptional service to clients in person and by phone
- Schedule appointments, manage records, create estimates, and process invoices
- Show empathy and professionalism in emotionally charged situations
- Maintain a clean and organized front office and lobby
- Educate clients on wellness plans, products, and services
- Handle opening/closing procedures, end-of-day reports, and deposits
- Manage data entry including patient records, client questionnaires, and referrals
- Distribute mail and ensure referral materials and lab results reach the veterinarian
- Assist with patient intake and ensure all information is accurate and up-to-date
- 1–3 years of experience in a veterinary or medical office preferred
- Proficient in computer systems and front desk equipment
- Comfortable with basic math and payment processing
- Strong understanding of veterinary terminology and clear communication skills
- Ability to triage calls and walk-ins to determine urgency
- Excellent communication, time management, and multitasking skills
- Positive, team-oriented attitude and professional demeanor
- Ability to remain seated for extended periods
- Employer-paid short-term disability
- Complimentary $25,000 life insurance, with voluntary add-ons
- Employee Assistance Program including Headspace membership
- 401(k) with employer matching
- Health insurance options through Kaiser/UMR
- Dental and vision plans, including paid dental premium option
- Health Savings and Flexible Spending Accounts
- Long-term disability coverage
- Fertility and family planning support through Progyny (up to $10,000)
- Pet care discounts
- Paid time off (sick, personal, vacation)
- LGBTQIA+ support via FOLX Health and Sword digital physical therapy
- Employee referral bonuses
- DailyPay: Access your earnings on demand
We welcome all applicants regardless of race, gender identity, sexual orientation, veteran status, disability, or background. Diversity is a strength at Vitality Veterinary Services. Ready to make a difference? Apply today and become part of something special.
Client Service Representative employer: United Veterinary Care
Contact Detail:
United Veterinary Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Representative
✨Tip Number 1
Familiarise yourself with veterinary terminology and common procedures. This will not only help you communicate effectively during the interview but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Showcase your multitasking abilities by preparing examples from your past experiences where you successfully managed multiple tasks simultaneously. This is crucial for a Client Service Representative, as you'll need to juggle various responsibilities.
✨Tip Number 3
Research Vitality Veterinary Services and their approach to client care. Understanding their values and mission will allow you to tailor your responses in the interview, showing that you're aligned with their goals.
✨Tip Number 4
Prepare to discuss how you handle emotionally charged situations. As a CSR, you'll encounter clients who may be stressed or upset, so having a strategy for demonstrating empathy and professionalism will set you apart.
We think you need these skills to ace Client Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Service Representative at Vitality Veterinary Services. Highlight your relevant experience and skills that align with their needs.
Tailor Your CV: Customise your CV to reflect your experience in veterinary or medical office settings. Emphasise your communication skills, multitasking abilities, and any relevant software proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for exceptional patient care and your ability to connect with clients. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at United Veterinary Care
✨Show Your Compassion
As a Client Service Representative, empathy is key. Be prepared to share examples of how you've handled emotionally charged situations in the past, whether with clients or pets. This will demonstrate your ability to connect and provide exceptional service.
✨Demonstrate Multitasking Skills
The role requires juggling multiple tasks at once. During the interview, highlight your experience in managing various responsibilities simultaneously, such as scheduling appointments while handling client inquiries. This will show that you can thrive in a fast-paced environment.
✨Familiarise Yourself with Veterinary Terminology
Having a strong understanding of veterinary terminology is crucial. Brush up on common terms and procedures before the interview, so you can confidently discuss them. This will reflect your commitment to the role and your ability to communicate effectively with both clients and the veterinary team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the position but also helps you gauge if the environment aligns with your values, especially since they emphasise a close-knit team atmosphere.
