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- Tasks: Deliver technical expertise to customers and resolve water-related issues.
- Company: Join United Utilities, a leading FTSE 100 company committed to sustainability.
- Benefits: Enjoy 26 days annual leave, competitive pension, and wellness discounts.
- Why this job: Make a real impact on customer satisfaction and contribute to a greener future.
- Qualifications: Experience in customer service and a full UK driving licence required.
- Other info: Dynamic role with opportunities for career growth and development.
The predicted salary is between 30000 - 37000 £ per year.
Salary - £33,355.00
Work Type - Onsite
Job Location - West Cumbria
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities.
Benefits:
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose:
We have fantastic opportunities for Customer Support Technicians to join us. In this role, you’ll be the face of United Utilities in the field, delivering technical expertise directly to our customers. You’ll play a vital part in our water efficiency services by:
- Diagnosing customer water consumption issues
- Identifying and repairing leaks
- Supporting customers in reducing their per capita water usage
- Resolving billing and debt-related matters with empathy and professionalism
Your work will be key to achieving first-time resolution, enhancing customer satisfaction, and helping us build a more sustainable future.
Accountabilities & Responsibilities:
- End to end management of customer issue resolution, from the initial appointment to final resolution, supported by the regional Technical Lead.
- To be the first point of contact for customer issue resolution and to ensure the delivery of excellent customer service.
- Responsible for ensuring Customer appointments are attended and issues resolved relating to:
- Water Efficiency audits consisting of customer side/internal property leak detection and installation of water efficiency product
- Internal leak identification and repair such as leaking toilet cisterns, dripping taps and showers
- Carry out meter maintenance and installation
- Supply checks – investigate high/low usage by confirming supply configuration arrangement
Technical Skills & Experience:
- General awareness of the Water Industry and regulators
- Relevant experience of working in a field related customer service role
- Knowledge of metering, meter reading and customer supply systems
- Accurate numerical and written data capture and processing skills
- Oral communication, customer service and interpersonal skills
- Effective influencing and negotiation skills
- Prioritise workload in a fast-paced environment and ability to react quickly and work accurately
- Must be prepared to work outdoors in various weather conditions
Qualifications:
- Level 1 External Plumbing Accreditation
- Full UK Driving Licence
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Customer Account Technician in Whitehaven employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Technician in Whitehaven
✨Tip Number 1
Get to know the company! Research United Utilities and their values. When you understand their mission to provide great water services, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice your customer service skills! As a Customer Account Technician, you'll be the face of the company. Role-play scenarios where you resolve customer issues with empathy and professionalism to prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the United Utilities team.
We think you need these skills to ace Customer Account Technician in Whitehaven
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Technician role. Highlight your relevant experience in customer service and any technical skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your problem-solving abilities and customer service expertise. This will help us see how you can handle the challenges of the role.
Be Professional Yet Personable: While we appreciate a friendly tone, remember to maintain professionalism in your application. Show us your personality, but also convey your understanding of the importance of customer service and technical expertise in this role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Utilities
✨Know Your Stuff
Make sure you brush up on your knowledge of the water industry and customer service best practices. Familiarise yourself with common issues like leak detection and water efficiency audits, as these will likely come up during the interview.
✨Showcase Your People Skills
As a Customer Account Technician, you'll be the face of the company. Prepare examples of how you've successfully resolved customer issues in the past, demonstrating your empathy and professionalism. Think about times when you turned a negative experience into a positive one.
✨Be Ready for Practical Scenarios
Expect to tackle some practical scenarios or role-play situations during the interview. Practice how you would handle specific customer issues, such as diagnosing water consumption problems or resolving billing disputes, to show that you're ready for the job.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company's values, culture, and the specifics of the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers!
