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- Tasks: Join the Proactive Conditioning team to enhance water quality through mains cleaning and maintenance.
- Company: United Utilities is a leading FTSE 100 company dedicated to providing sustainable water services.
- Benefits: Enjoy 26 days annual leave, a competitive pension, healthcare plans, and gym discounts.
- Why this job: Be part of a supportive culture that values diversity and innovation while making a positive impact.
- Qualifications: GCSE grade C or equivalent; experience in water network operations is essential.
- Other info: This role offers hybrid work options and opportunities for career development.
The predicted salary is between 30769 - 38462 £ per year.
Salary - £38,462
Work Type - Hybrid
Job Location - North West, United Kingdom
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
We have a number of positions for this role – the successful candidates will be based out of the following:
- Warrington North Wastewater Treatment Works (Cheshire)
- Oldham Wastewater Treatment Works (Manchester)
- Kent House (Cumbria)
- Blackburn Wastewater Treatment Works (Lancashire)
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGym Discounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- Share Buy MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
We have an exciting opportunity within the Proactive Conditioning team to be instrumental in delivering a programme of proactive mains cleaning and cyclic maintenance. You'll be active in proactive and cyclic work (planned work) – excluding reactive (in day event work). Being a dedicated resource to focus on delivering a more agile and proactive approach to mains cleaning that includes all mains materials, including training to use new innovative methods of mains cleaning.
You’ll provide an agile response to alleviate any developing discolouration issues and to resolve issues for the customer today and minimising further customer impact. You’ll be supporting the local asset owners within a predefined geographical area in the delivery of the Distribution Operations Maintenance Strategy (DOMS): Mains conditioning and service conditioning Water Distribution Mains. You’ll need to flex geographically dependent on where the work is identified within your predefined hub.
Accountabilities & Responsibilities
- Operate valves for conditioning work, support incident response with Level 3 approval, and ensure all activities comply with Health & Safety policies.
- Maintain accurate records via mobile devices and ensure proper site setup in line with NRSWA requirements.
- Carry out proactive mains conditioning, cyclic flushing and cleaning, and service cleaning.
- Support increased proactive cleaning using the Network SCADA system and DOMS+ Tier 1 process, including targeted removal of deposits in low-flow zones.
- Deliver service clean technology while managing the customer experience.
- Use effective communication methods such as text alerts or leaflet drops to inform customers of planned works.
- Support planned mains cleaning using new technologies, conduct network risk assessments, and perform flushing after events like bursts.
- Use hydraulic modelling and turbidity monitors to identify and mitigate discolouration risks.
- Maintain instrumentation, manage equipment using the PODDS methodology, and operate loggers to collect and analyse data.
- Take appropriate action based on readings to ensure water quality.
Technical Skills & Experience
- Excellent verbal and written communication skills, with the ability to build strong working relationships and engage effectively with customers and colleagues.
- Proven experience in delivering high-quality customer service.
- Prior experience in water network operations is essential.
- Competent in using relevant IT systems and software, with the ability to contribute technical and performance insights into the DOMS process when required.
- Capable of working independently and collaboratively within a team environment.
This role may not be eligible for visa sponsorship.
Qualifications
- GCSE grade C or equivalent, relevant City & Guilds or BTEC qualifications, or the ability to demonstrate strong technical and customer service skills.
- A full UK driving licence is required to carry out this role.
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Water Network Technician (Pro Con) employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Network Technician (Pro Con)
✨Tip Number 1
Familiarise yourself with the latest technologies and methods used in mains cleaning and water network operations. Being knowledgeable about innovative practices will not only impress during interviews but also show your commitment to staying updated in the field.
✨Tip Number 2
Network with current employees or professionals in the water utilities sector. Engaging with them on platforms like LinkedIn can provide you with insider information about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in customer service and how it relates to the role. Since this position involves direct interaction with customers, showcasing your ability to handle customer concerns effectively will set you apart from other candidates.
✨Tip Number 4
Understand the importance of health and safety regulations in the water industry. Be ready to talk about how you would ensure compliance in your work, as this is a critical aspect of the role that employers will be keen to hear about.
We think you need these skills to ace Water Network Technician (Pro Con)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Water Network Technician position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any prior experience in water network operations or customer service. Use specific examples to demonstrate how your background makes you a suitable candidate for this position.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Consider including examples of how you've successfully engaged with customers or colleagues in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of United Utilities. Mention your enthusiasm for contributing to their mission of delivering great water services and how you can support their proactive maintenance strategies.
How to prepare for a job interview at United Utilities
✨Know Your Water Network Basics
Make sure you brush up on your knowledge of water network operations. Understand the key processes involved in mains cleaning and maintenance, as well as the technologies mentioned in the job description. This will show your potential employer that you're serious about the role.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in delivering high-quality customer service. Think of specific examples where you resolved issues or improved customer satisfaction.
✨Highlight Technical Proficiency
Familiarise yourself with relevant IT systems and software used in water distribution. Be ready to explain how you've used technology in past roles to enhance performance or solve problems, especially in relation to the DOMS process.
✨Prepare for Health & Safety Questions
Given the importance of health and safety in this role, review the relevant policies and be prepared to discuss how you would ensure compliance during your work. Showing that you prioritise safety will make a strong impression.
