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- Tasks: Ensure customer appointments are attended and resolve water-related issues.
- Company: Join United Utilities, a leading FTSE 100 company committed to sustainability.
- Benefits: Enjoy 26 days annual leave, competitive pension, and health benefits.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: GCSE grade C or above; strong communication and customer service skills required.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
The predicted salary is between 30769 - 46154 £ per year.
Job number UU03930 Country United Kingdom Region Liverpool Location name Fazakerley W W T W, Bridgehouse Lane, Walton, LIVERPOOL, L10 5HA Posting End Date 23/10/2025 Band 6a Role Type Permanent Work hours 37 Hours per Week Salary 38462
Salary – £38,462
Work Type – Onsite
Job Location – Fazakerley W W T W, Bridgehouse Lane, Walton, LIVERPOOL, L10 5HA
Role Type – Permanent
Employment Type – Full Time
Working Hours – 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- Enhanced parental leave schemes
Responsibilities:
- Responsible for ensuring Customer appointments are attended and issues resolved
- Provide incident and event support
- Investigate and validate domestic customer consequential damage claims
- Investigate insurance claims
- Ensure PPE and company vehicles are maintained in line with H&S policy
- Flush/refresh mains which are causing customer issues
- Identifying and locating leaks that are customer generated on UU apparatus
- Identifying and locate leaks on customer service pipes
- Manage the resolution of leaks on customer service pipe including liaison with the NMA
- Install/remove loggers in support of resolving customer pressure and flow issues
- Undertake customer disconnection, shut offs and supply restoration
- Take samples chlorine residual and phosphate to prove potential leaks
- Undertake Non Regulatory sampling activities
- Liaison with internal and external stakeholders
- Carry out network risk assessments
- Undertake network valve operations
- Complete red lining activities
- Raise further work as appropriate e.g. NMA, Meter Services, others
Skills / Experience & Education:
- The successful applicant will be required to take part in a rota as part of a shift. This entails some weekend and evening work.
- Excellent communication and interpersonal skills
- Effective influencing and negotiation skills
- Excellent customer service focus and be able to resolve customer issues
- Ability to work alone as well as effectively as part of a team
- A good level of competency in the use of relevant IT packages
- Knowledge and experience in the operation of water networks and leakage detection and repair techniques
- GCSE grade C or above, City and Guilds, or ability to demonstrate technical and customer skills
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
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Water Customer Technician employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Customer Technician
✨Tip Number 1
Get to know the company! Research United Utilities and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to water services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical skills. Think about real-life examples where you've resolved issues or worked effectively in a team – these stories will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the United Utilities family.
We think you need these skills to ace Water Customer Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Water Customer Technician role. Highlight relevant experience and skills that match the job description, like your customer service focus and any technical knowledge you have about water networks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with United Utilities and how your values align with ours. Don’t forget to mention specific examples of how you've resolved customer issues in the past.
Show Off Your Communication Skills: Since this role requires excellent communication and interpersonal skills, make sure to showcase these in your application. Use clear and concise language, and consider including examples of how you've effectively influenced or negotiated in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward, and you’ll be able to keep track of your application status easily. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at United Utilities
✨Know Your Stuff
Make sure you brush up on your knowledge of water networks and leakage detection techniques. Familiarise yourself with the responsibilities listed in the job description, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Water Customer Technician, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your excellent communication and interpersonal skills.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle specific scenarios related to customer service or leak detection. Practising these responses can help you articulate your thought process and demonstrate your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to inquire about the team culture, training opportunities, or how success is measured in this position.