Third Party Claims Handler in Warrington

We are looking for a Third Party Claims Handler to take full ownership of a diverse caseload of third-party damage claims reported by our operational teams. This includes managing claims related to damage arising from works carried out on the public highway, as well as consequential damage caused by external third-party activities.

Responsibilities:

• Log and record all claims received into the team working to a defined process.
• Assess validity of claims received, quality of evidence provided and liaise with the relevant business areas and partners within set SLA’s.
• Negotiate with stakeholders where required to achieve a resolution to claims being processed.
• Ensure and maintain a strong working relationship with our internal and external partners to enable a quick resolution to claims.
• Maintain and monitor progress of claims being processed as per the processes in place, ensure regular updates and communications to those who raised initial damage form.
• Identify any claims finalised for payment and move to the payments team to process.
• Identify trends and opportunities for improvement in relation to claims and complaints received to minimise the chance of reoccurrence.
• Support the management team as and where required to resolve issues and drive those improvements.
• Escalate issues to the management team where they are not being resolved in line with the processes.

Qualifications:

• Strong decision-making ability, with excellent listening, questioning, and analytical skills to support thorough investigations.
• Highly organised with strong time-management skills, able to prioritise effectively while maintaining a methodical, detail-focused approach.
• Proficient in Microsoft Office applications (especially Excel) and confident using standard corporate systems.
• Excellent written and verbal communication skills, with the ability to produce clear, accurate documentation.
• Collaborative team player who can adapt to changing requirements and contribute to continuous process improvement.

This role may not be eligible for sponsorship.

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Additional Information:

• This is a development opportunity for internal applicants only.
• To be eligible to apply for a secondment you need to have been in your substantive role for 12 months or more.
• If you are currently on a secondment, you are not eligible to apply for another secondment.
• Agency supplied workers or contractors are not eligible to apply for this role.
• Please note that acting duty payments will not apply during this secondment.
• You will receive any role related allowances or premiums that are associated with this role. Any role related allowances or premiums that are associated with your current role will stop for the duration of this secondment.
• Please refer to ASK HR for further information on the secondment policy.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.