Scheduling Analyst in Warrington

About us

Salary - £33,355
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Temp to Perm
Employment Type - Full Time
Working Hours -

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

The role

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Key accountabilities

You will ensure that work is recorded, prioritised and scheduled in accordance with agreed business rules to maximise the effective and efficient delivery of work carried out by the Process field teams you support. You will monitor, own and drive an effective schedule using the SAP & Click Schedule systems, which maximise the efficient use of resources as well as contributing to the effective management of incidents and emergencies to minimise their impact on company assets, employees and the community for Water and Wastewater functions.

Accountabilities

You will need to respond quickly and appropriately to field force problems in accordance with company policies and procedures, preserving flexibility of field resources across areas, to ensure SLA adherence. You will also be responsible for:

• • Monitoring and tracking progress of all work released to Click schedule
  • Escalating and resolving conflicts where Click schedule is unable to allocate work an appropriate resource
  • Manually scheduling work or overriding Click schedules where appropriate to ensure work is executed in line with business rules and/or business priorities.
  • Identifying incidents and responding to them swiftly and appropriately.
  • Making the best use of the limited field resources available to ensure work is completed to SLA's
  • Supporting area teams in unfamiliar geographic areas.
  • Managing any conflicts that arise around job priorities and determining when issues require escalation through to the Production Managers.
  • Influencing team members who may not wish to do jobs allocated to them, and handling any potential conflict between themselves and others where there is dissatisfaction over allocated work.

Skills & experience

To be considered for this role you will need a thorough understanding of the Water and Wastewater processes to a level that will enable sensible interactions with operations staff. Along with an understanding of company policy and procedures. You will need to understand the lifecycle of a Work Order and how Work Orders should be generated and completed. In addition you will need:

• Proficiency on the scheduling applications and systems used and Microsoft Office.
• Excellent, effective communication skills, both verbal and written, with good interpersonal skills at all levels.
• The ability to influence and facilitate changes.
• Must be a good team player who also has the ability to work independently.
• Able to operate under pressure whilst maintaining attention to detail
• Experience using SAP applications - SAP Core / Click Schedule.
• Understanding of water and wastewater operations and maintenance processes.

Other

NA

Compliance

NA

Field 7

NA

Field 8

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.