At a Glance
- Tasks: Lead a team to ensure regulatory compliance and performance in Water and Wastewater services.
- Company: Join a supportive team at United Utilities, known for collaboration and trust.
- Benefits: Enjoy 26 days annual leave, competitive pension, and flexible benefits.
- Other info: Great opportunity for personal growth in a warm and reliable team.
- Why this job: Make a real impact on environmental outcomes and company performance through effective leadership.
- Qualifications: Strong leadership skills and experience in regulatory environments are essential.
The predicted salary is between 50000 - 60000 £ per year.
Are you a people focused leader who thrives on building strong relationships, influencing outcomes and guiding teams through complex challenges? You’ll be joining a team that is incredibly reliable, supportive and generous with their knowledge. They look out for each other, share expertise openly and create a culture where collaboration and trust come naturally. If you are someone who leads with empathy, communicates persuasively and enjoys bringing people together to drive performance, this could be the perfect fit.
About the Role
As our Regulatory Operational Performance Manager, you will oversee the delivery of regulatory reporting across Wastewater Network based activities and support regulatory performance across both Water and Wastewater services. You will ensure compliance is strong, reporting is accurate and that the business is always clearly positioned on performance. In this role, your leadership matters. You will lead a team of analysts who play a key role in regulatory reporting and performance insight, contributing to positive outcomes for our customers, our stakeholders and the wider environment. You’ll guide a skilled and knowledgeable team who work collaboratively, share information freely and provide ongoing support to one another. This is a great environment for someone who enjoys developing people, encouraging growth and creating a space where the team feels supported and empowered.
What You'll Be Doing
- Lead and inspire the Regulatory Operational Performance team, helping to build a positive culture, uphold company values and strengthen the United Utilities vision.
- Manage regulatory reporting for the Environment Agency and Ofwat, ensuring all submissions meet required quality standards.
- Maintain a strong understanding of regulatory requirements from Ofwat and the Environment Agency and translate these into clear expectations for the business.
- Identify regulatory performance risks and coordinate the development of targeted performance improvement plans.
- Provide clear and accurate insight on progress against regulatory targets, ensuring the organisation remains focused on continuous improvement.
- Support Wastewater Network teams with regulatory performance issues and provide expert guidance where needed.
- Work with Water and Wastewater Services on pollution incident management and support engagement with the Environment Agency.
- Build effective relationships with the Environment Agency to secure the best possible outcomes for United Utilities.
- Ensure all activity within the team complies with company and legal standards, with a strong emphasis on creating a safe and compliant working environment.
What You'll Bring
- A strong leader with the ability to develop, support and motivate high performing teams.
- Empathetic, persuasive and highly skilled in building positive working relationships.
- Experienced in engaging people at all levels, including senior stakeholders and external partners.
- Capable of presenting complex technical information in a way that is clear, meaningful and easy to act on.
- Results focused, ensuring internal KPIs are consistently met or exceeded.
- Able to anticipate issues, adapt to change and think creatively when solving problems.
- Comfortable working with independence while knowing when issues should be escalated.
- Committed to maintaining high standards of safety, compliance and professionalism within the team.
- Clear understanding of environmental regulations and how they apply within operational settings.
Desirable
- Experience in operational processes or network environments.
- Previous experience working with the Environment Agency.
- Prior experience leading a team within a regulatory or operational function.
- Strong technical understanding of wastewater network processes, spill monitoring and pollution reporting.
- Knowledge of the regulatory environment in which United Utilities operates.
Why Join Us
You will join a team known for its reliability, warmth and willingness to support one another. You can lean on them, learn from them and grow alongside them. This is a role where your leadership style genuinely matters and where your ability to build strong relationships will have a direct impact on environmental outcomes, regulatory success and company performance.
Benefits
- 26 days’ annual leave (rising to 30) plus bank holidays.
- Competitive pension (up to 14% employer contribution).
- Performance‑related bonus.
- Company‑funded healthcare plan.
- Retail discounts, gym savings and wellbeing support.
- EV salary sacrifice scheme.
- ShareBuy scheme.
- Enhanced parental leave.
- Flexible benefits through MORE Choices.
Regulatory Operational Performance Manager in Warrington employer: United Utilities
At United Utilities, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. As a Regulatory Operational Performance Manager, you will be part of a team that values empathy, open communication, and professional growth, ensuring that you have the resources and encouragement to thrive in your role. With competitive benefits, a commitment to employee wellbeing, and a focus on environmental impact, this is a unique opportunity to make a meaningful difference while advancing your career in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Operational Performance Manager in Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. Think about your past experiences and how they relate to the role of Regulatory Operational Performance Manager. We want to hear how you’ve led teams and tackled challenges!
✨Tip Number 3
Showcase your leadership style! During interviews, share examples of how you've motivated teams and built strong relationships. Remember, we’re looking for someone who leads with empathy and drives performance through collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our supportive and knowledgeable team.
We think you need these skills to ace Regulatory Operational Performance Manager in Warrington
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, make sure to highlight your leadership style. We want to see how you inspire and motivate teams, so share specific examples of how you've built strong relationships and guided others through challenges.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to explain your experience with regulatory reporting and performance management. We appreciate clarity, especially when it comes to complex topics!
Demonstrate Your Empathy:Since we value empathy in our team, don’t shy away from sharing how you’ve supported colleagues or resolved conflicts. Show us how you communicate persuasively and create a positive working environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at United Utilities
✨Know Your Regulations
Make sure you brush up on the latest regulatory requirements from Ofwat and the Environment Agency. Being able to discuss these confidently will show that you're not just familiar with the role but also genuinely interested in the compliance aspect of the job.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially how you've developed and motivated teams in the past. Think about specific situations where your empathetic approach made a difference in team dynamics or performance.
✨Build Relationships
Since this role involves building strong relationships, be ready to discuss how you've successfully engaged with stakeholders at various levels. Share stories that demonstrate your ability to influence outcomes and foster collaboration.
✨Communicate Clearly
Practice presenting complex information in a straightforward manner. You might be asked to explain technical concepts during the interview, so being able to break them down into clear, actionable insights will set you apart.
