Salary - £31,434.00
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Week per Week
The Role
We have a opportunity for a Meter Reader Scheduler to join our metering department!
In this role, you will be responsible for scheduling and jeopardy-managing both appointed and non-appointed meter reads across the entire North West region. This includes coordinating physical and passive meter readings for both Domestic and Non-Household customers, as well as managing appointments for off-cycle reads and supply checks.
What You'll Be Doing
- Ownership of schedule for all meter reading and related activity both cyclic and off cycle
- Schedule and manage jeopardy for planned and reactive work to ensure all reading activity is undertaken to agreed read windows and off cycle activity including appointments are met
- Monitor and manage appointments to ensure GSS failures are avoided and customer satisfaction is achieved
- Liaison with field Team managers establish a strong working relationship to ensure scheduling and resourcing are optimised to support the efficient delivery
- Maintain a deliverable schedule escalating issues as appropriate to ensure management and customers (internal and external) are informed and scheduled activity is achieved
- Develop an excellent understanding of the Temetra Meter Data Management System and its tools to support scheduling activity
What You'll Bring
- Knowledge of regulatory customer service standards
- Knowledge of operational planning and management of activities
- Good understanding of UU systems, policies and procedures
- Understanding of the relationship between meter reading / estimating / billing areas
- Excellent communication skills, ability to dynamically re-plan in a live environment and communicate changes
- Previous customer contact experience (face to face, phone or internal customers)
- Develop a high level of competence in the use of Temetra and its scheduling tools
Additional Information
The role will work on a 3 week shift rotation of 08:00-16:00, 09:00-17:00 and 10:00-18:00
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Meter Reading Scheduler in Warrington employer: United Utilities
United Utilities is an exceptional employer, offering a dynamic work environment where commercial professionals can thrive while contributing to vital infrastructure projects that benefit communities across the North West. With competitive salaries, flexible working arrangements, and robust career development opportunities, we empower our employees to grow and make a meaningful impact in their roles. Join us to be part of a purpose-driven organisation that values innovation and collaboration.
