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- Tasks: Lead a dynamic team to transform technology services and enhance customer satisfaction.
- Company: Join United Utilities, a FTSE 100 company focused on sustainability and community impact.
- Benefits: Enjoy a competitive salary, ÂŁ5k car allowance, hybrid working, and a generous pension contribution.
- Why this job: Make a lasting impact by connecting people and technology in a pivotal leadership role.
- Qualifications: Experience in technology service management and strong leadership skills required.
- Other info: Collaborative culture that values innovation and personal growth.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Shape the future of technology. Lead transformation. Connect people and products. United Utilities is on a major digital journey and we’re looking for a visionary Head of Products (Technology Services) to sit at the heart of it. This is a pivotal leadership role in a FTSE 100 organisation, where you’ll bring together people, technology and strategy to deliver high quality services that power the way we work.
If you thrive in complex environments, love influencing at senior levels, and know how to turn business ambition into technology reality, this is your opportunity to make a lasting impact across the North West.
The Role
As Head of Products, for Field Services you’ll be the strategic bridge between Technology Services and our operational front line services, including Water and Wastewater, Central Operations, Maintenance, Scientific Services and Integrated Operations. You’ll lead a high‑performing matrix team spanning Enterprise & Data Architecture, Portfolio, Commercial, Project Management, Business Analysis, Operations and our commercial partners.
Your mission is simple but powerful: Bring people and technology together to deliver exceptional service, drive value, and enable transformation.
What You’ll Be Doing
- Lead, empower and inspire a multidisciplinary matrix team to deliver high‑quality technology services with outstanding customer satisfaction
- Translate business goals and priorities into clear, actionable technology change
- Build strong relationships across the Product Area, establishing clarity of roles and driving continuous improvement
- Own and manage the portfolio of technology change, ensuring delivery partners meet performance, commercial and quality expectations
- Support Product Owners to optimise business processes and identify improvement opportunities
- Manage totex for the Product Area, ensuring spend is optimised and delivers maximum value
- Maintain visibility of future demand and ensure the portfolio is aligned to strategic priorities
- Report, monitor and articulate the value delivered across the portfolio
- Ensure seamless transition of new solutions into support and operational models
What You’ll Bring
- Experience in technology service management within a complex organisation
- Strong leadership and collaboration skills, with the ability to build an engaged, high‑performing culture
- Excellent commercial acumen and confidence managing vendor relationships, including hands on experience working with systems integrators across delivery and support engagements
- Hands‑on experience applying Agile frameworks
- Deep understanding of technologies, legacy systems and complex technical environments
- Proven ability to manage performance, resolve high‑level issues and drive service improvements
- Skilled at influencing and guiding stakeholders across technical and non‑technical teams
- Comfortable navigating uncertainty and managing demand across multiple technology portfolios
Qualifications
- MSP / APMP/ SAFe leadership or other Agile certification or equivalent experience
Why United Utilities?
- A pivotal leadership role in a FTSE 100 company committed to sustainability and community impact
- £5k cash car allowance and up to 20% performance‑related bonus
- Competitive salary and benefits, including 21% combined pension contribution
- Hybrid working so you can bring your best self to work
- The opportunity to lead a team, drive innovation and influence strategic decision‑making
- A collaborative, inclusive culture that values your ideas, expertise and growth
Head of Product in Warrington employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product in Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Head of Product role.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in leading teams and driving transformation. Share specific examples of how you've empowered others and delivered high-quality services.
✨Tip Number 3
Be ready to discuss technology trends! As a Head of Product, you need to be on top of the latest tech developments. Prepare to talk about how these trends can impact the business and how you can leverage them to drive value.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about the role and gives us a chance to see your enthusiasm for joining United Utilities on this exciting digital journey.
We think you need these skills to ace Head of Product in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Head of Product role. Highlight your leadership experience and how you've successfully managed technology services in complex environments.
Showcase Your Impact: When detailing your past roles, focus on the impact you've made. Use metrics and examples to illustrate how you've driven transformation and improved service delivery. We want to see how you’ve turned business ambitions into tech realities!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can inspire and empower a team, so don’t be afraid to share your leadership style and how you connect with others. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at United Utilities
✨Know Your Tech Inside Out
As a Head of Product, you'll need to demonstrate a deep understanding of technology and how it integrates with business goals. Brush up on the latest trends in technology services and be ready to discuss how you've successfully implemented tech solutions in complex environments.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to inspire and empower teams. Be prepared to share specific instances where you've built high-performing cultures and driven continuous improvement within a multidisciplinary team.
✨Master the Art of Stakeholder Engagement
You'll be influencing senior stakeholders, so practice articulating your vision clearly and confidently. Prepare to discuss how you've navigated relationships with both technical and non-technical teams, ensuring everyone is aligned towards common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think through potential challenges you might face in this role and how you would approach them, especially regarding managing performance and driving service improvements.
