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- Tasks: Lead planning and scheduling for customer field services across the North West.
- Company: Join United Utilities, a leader in transforming the UK water sector.
- Benefits: Enjoy 26 days holiday, generous pension, performance bonuses, and private healthcare.
- Why this job: Shape customer operations with real impact while leading a dynamic team.
- Qualifications: Experience in large-scale operations and strong Salesforce expertise required.
- Other info: Be part of a transformative journey in a supportive and innovative environment.
The predicted salary is between 48000 - 84000 ÂŁ per year.
United Utilities is delivering one of the most ambitious transformation programmes in the UK water sector. As we modernise, strengthen and future‑proof the North West, we’re looking for a Customer Planning & Scheduling Manager to lead one of the most operationally critical functions in our Metering & Customer Field Services directorate. This is a high‑impact leadership role at the heart of our customer experience, operational efficiency and regulatory performance. If you’re an experienced leader from a large‑scale customer operations or field‑based delivery environment and you know how to orchestrate people, systems and partners to deliver exceptional service this is a rare opportunity to shape the future of our customer operations. Specifically the implementation of Salesforce across our Customer operations.
The Impact You’ll Make
- You’ll lead the end‑to‑end planning and scheduling of all customer field service activities across the North West, including:
- New water connections
- Meter installation and exchange
- Water efficiency visits
What You’ll Lead
- Operational Leadership
- Own day‑to‑day planning and scheduling across multiple programmes of work.
- Ensure all activities meet Guarantee Standards of Service (GSS) and SLA requirements.
- Work closely with field teams and the Metering Control Centre (MCC) to deliver a seamless end‑to‑end workflow.
- Consolidate multiple teams onto a single Salesforce scheduling platform a critical part of our transformation journey.
- Lead a customer‑focused team that ensures every planned visit is smooth, efficient and well‑communicated.
- Optimise regional plans to deliver industry‑leading customer service and operational efficiency.
- Play a key role within the Metering & Customer Field Services Senior Leadership Team.
- Collaborate across Customer Services, Technology & Security and wider business areas to deliver strategic objectives.
- Drive continuous improvement of planning systems, processes and people to support our future operating model.
- Build, develop and inspire a high‑performing team with strong succession planning.
- Manage relationships with suppliers, trade unions, partner organisations and external stakeholders.
- Understand emerging legislative, environmental and market changes that shape our strategic direction.
What You Bring
- We’re looking for a senior leader with:
- Experience leading large, complex operational or customer‑focused functions
- Strong Salesforce expertise ideally across scheduling, workflow and customer management
- Proven ability to deliver operational efficiencies and manage significant budgets
- Experience managing third‑party service providers and supply chain partners
- A track record of delivering high‑quality customer service and continuous improvement
- Strong commercial, analytical and influencing skills
- Excellent communication and stakeholder management capabilities
- Knowledge of the water industry and regulatory environment (advantageous)
- Experience in large‑scale customer delivery environments utilities, telecoms, or similar would be highly relevant.
Benefits
- 26 days’ holiday + bank holidays (rising to 30)
- Up to 14% employer pension contribution
- Up to 20% performance‑related bonus + recognition awards
- Company‑funded private healthcare
- The opportunity to shape a critical customer‑facing function with real environmental and operational impact
Customer Planning & Scheduling Manager in Warrington employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Planning & Scheduling Manager in Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Customer Planning & Scheduling Manager role.
✨Tip Number 2
Show off your Salesforce skills! If you've got experience with Salesforce, make sure to highlight it in conversations. Talk about how you've used it to improve scheduling and customer management in past roles. This will definitely catch the eye of hiring managers.
✨Tip Number 3
Prepare for those interviews! Research United Utilities and understand their transformation programme. Be ready to discuss how you can lead operational efficiency and enhance customer experience. Tailor your answers to show you're the perfect fit for their vision.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about the role and gives us a chance to see your enthusiasm right from the start. Don't miss out on this opportunity!
We think you need these skills to ace Customer Planning & Scheduling Manager in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Planning & Scheduling Manager role. Highlight your experience in operational leadership and customer service, especially if you've worked with Salesforce or in large-scale environments. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our transformation journey. Be sure to mention any relevant experience with planning and scheduling, as well as your leadership style.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver operational efficiencies and high-quality customer service. Numbers speak volumes, so if you’ve improved processes or led successful projects, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at United Utilities
✨Know Your Stuff
Make sure you’re well-versed in the specifics of customer planning and scheduling, especially within a large-scale operational context. Brush up on your Salesforce knowledge, as it’s crucial for this role. Familiarise yourself with how it integrates into customer operations and be ready to discuss your experience with similar systems.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing large teams and driving operational efficiency. Think about times when you’ve successfully orchestrated people and processes to achieve exceptional service outcomes. Be ready to discuss how you inspire and develop your team.
✨Understand the Industry
Get a good grasp of the water industry and its regulatory environment. Research United Utilities’ current initiatives and challenges, especially around customer service and operational performance. This will show your genuine interest in the company and help you align your answers with their goals.
✨Prepare for Strategic Discussions
Be ready to talk about how you can influence strategic objectives within the Metering & Customer Field Services team. Think about your approach to continuous improvement and how you’ve driven change in previous roles. Highlight your ability to collaborate across departments and manage stakeholder relationships effectively.
