At a Glance
- Tasks: Assist customers with water and wastewater issues, providing solutions and support.
- Company: Join United Utilities, a leader in water services with a commitment to quality.
- Benefits: Enjoy competitive pay, healthcare, pension contributions, and flexible part-time hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the hero for customers during emergencies and make a real difference.
- Qualifications: Strong communication skills and 12 months of customer service experience required.
The predicted salary is between 20000 - 25000 € per year.
United Utilities is seeking Customer Advisors in Warrington to deliver high-quality service for water and wastewater issues. You will be the first point of contact for customers, providing solutions and assistance during emergencies.
Your role requires proficiency in Microsoft Office, strong communication skills, and a minimum of 12 months in customer service.
The position offers part-time hours, competitive salary, and excellent benefits including healthcare and pension contributions.
Customer Enquiries Advisor - Water Services (Part-Time) in Warrington employer: United Utilities
United Utilities is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Enquiries Advisor in Warrington, you will benefit from flexible part-time hours, competitive pay, and comprehensive benefits including healthcare and pension contributions, all while making a meaningful impact in the community by assisting customers with their water services needs.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enquiries Advisor - Water Services (Part-Time) in Warrington
✨Tip Number 1
Make sure you know the company inside out! Research United Utilities and their values, especially around customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there, so keep an eye out for opportunities that match your skills!
We think you need these skills to ace Customer Enquiries Advisor - Water Services (Part-Time) in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially any roles where you've dealt with water or wastewater issues. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:In your cover letter, give examples of how you've effectively communicated with customers in the past. We love seeing real-life scenarios that demonstrate your ability to handle enquiries and provide solutions.
Be Proficient with Microsoft Office:Since you'll be using Microsoft Office in this role, mention any relevant experience you have with it. Whether it's creating reports or managing data, we want to know how tech-savvy you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Utilities
✨Know Your Stuff
Make sure you understand the basics of water services and common customer issues. Research United Utilities and their values, so you can show how your experience aligns with their mission.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past customer service experiences where you effectively resolved issues or handled difficult situations.
✨Get Comfortable with Microsoft Office
Brush up on your Microsoft Office skills, especially Excel and Word. You might be asked about your proficiency during the interview, so be ready to discuss how you've used these tools in previous roles.
✨Prepare for Scenario Questions
Think about potential emergency scenarios you might face as a Customer Enquiries Advisor. Prepare responses that demonstrate your problem-solving abilities and how you would provide solutions under pressure.
