The role
- Provide the highest levels of customer satisfaction and service at each customer contact
- Own a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
- Gather customer data to ensure UU’s records are complete
- Investigate a Customer/Retailer/Internal query to resolution and to their satisfaction
- Strive for telephone resolution first time
- Escalate to Team Leaders where it doesn’t feel it is the right outcome for the customer
- Proactively contact customers based on their interactions and feedback on UU’s automated systems.
- Plan a schedule of works against household and non-household targets
- Monitor schedules throughout the day, keep customers updated and plan any required top up work
- Build effective working relations with other UU teams as well as the Contract Partner’s field operations
- Undertake ad-hoc projects and activities as required by Metering Delivery
Customer advisor advanced metering in Warrington employer: United Utilities
United Utilities is an exceptional employer, offering a dynamic work environment where commercial professionals can thrive while contributing to vital infrastructure projects that benefit communities across the North West. With competitive salaries, flexible working arrangements, and robust career development opportunities, we empower our employees to grow and make a meaningful impact in their roles. Join us to be part of a purpose-driven organisation that values innovation and collaboration.
