At a Glance
- Tasks: Provide expert advice and solutions for customer queries in developer services.
- Company: Join United Utilities, a leading FTSE 100 company committed to sustainability.
- Benefits: Enjoy 26 days annual leave, competitive pension, and wellness discounts.
- Other info: Supportive team environment with opportunities for collaboration and growth.
- Why this job: Make a real impact on customers and communities while developing your career.
- Qualifications: Strong customer service experience and problem-solving skills required.
The predicted salary is between 28683 - 28683 € per year.
Salary - £28,683
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long‑term value for our colleagues, customers and communities.
Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance‑related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company‑funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
About The Role
As a Customer Advisor Advanced (Developer Services & Metering), you’ll be the first point of contact for customers, developers and internal colleagues, providing expert advice and solutions across a wide range of developer services activities. This is a varied, fast‑paced role ideal for someone who enjoys problem‑solving, building relationships and taking ownership of customer queries from start to finish. You’ll combine frontline customer service with coordinated back‑office support, ensuring applications, enquiries and jobs progress efficiently and within agreed performance standards.
What You'll Be Doing
- Handling inbound telephone enquiries related to water and wastewater processes
- Booking and progressing new development applications
- Raising and managing work orders for engineering teams
- Managing multiple shared mailboxes, prioritising and actioning requests efficiently
- Taking customer payments and raising sales orders and invoices
- Coordinating plot and address data with customers and Data & Knowledge Management teams
- Supporting colleagues across Customer Operations with advice and guidance
- Monitoring and meeting business KPIs, ensuring a consistently high standard of service
What We’re Looking For
You’ll bring strong customer service experience, a proactive mindset and the confidence to manage complex queries over the phone. You’ll be organised, detail‑focused and comfortable working with a range of systems.
Essential Skills & Experience
- Sound understanding of water and wastewater developer services processes
- Proven experience in a customer‑facing environment
- Knowledge of water and wastewater asset records
- Strong system experience, including ICS, SAP, UU GIS, Onemap and Microsoft Office
- Excellent communication, organisation and problem‑solving skills
- Experience working with contractors or external partners
- Understanding of D‑MeX performance measures
- Knowledge of Alto/Walto
Why Join Us?
A varied role with real impact on customers and communities. Opportunities to develop expertise within developer services. Supportive team environment with opportunities to collaborate and learn. A chance to build a long‑term career within a critical infrastructure business.
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Customer Advisor Advanced (Developer Services & Metering) in Warrington employer: United Utilities
United Utilities is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. With a generous benefits package, including a competitive pension scheme, extensive annual leave, and opportunities for professional development, employees can thrive in their roles while making a meaningful impact on the communities they serve. Located in Great Sankey, Warrington, you will be part of a thriving FTSE 100 company dedicated to delivering sustainable water services for a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Advanced (Developer Services & Metering) in Warrington
✨Tip Number 1
Get to know the company! Research United Utilities and their values. When you understand their mission to deliver great water for a stronger, greener North West, you can tailor your conversations to show how you fit into that vision.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common customer service scenarios. Think about how you'd handle complex queries and showcase your problem-solving skills. We want to see your proactive mindset in action!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at United Utilities. Don’t miss out on this opportunity to make a real impact!
We think you need these skills to ace Customer Advisor Advanced (Developer Services & Metering) in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and developer services. We want to see how your skills align with the role of Customer Advisor Advanced!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled complex queries or challenges in previous roles. We love seeing candidates who can think on their feet and provide solutions!
Be Clear and Concise:Keep your writing straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your application. We appreciate clarity and organisation!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Utilities
✨Know Your Stuff
Make sure you brush up on your knowledge of water and wastewater developer services processes. Familiarise yourself with the specific systems mentioned in the job description, like ICS, SAP, and UU GIS. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples from your past experiences where you've successfully handled complex queries. Highlight your problem-solving skills and how you’ve built relationships with customers or colleagues in previous roles.
✨Be Organised and Detail-Focused
Demonstrate your organisational skills by discussing how you manage multiple tasks or priorities. You might want to prepare a few anecdotes that illustrate your attention to detail, especially when it comes to managing applications and enquiries efficiently.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, opportunities for professional development, or how success is measured in the role. It shows that you’re genuinely interested in the position and the company culture.
