- As a Customer Service Advisor, you'll be the voice of United Utilities-helping customers with their queries via phone, email, web chat, or post. You'll:
- Deliver friendly, helpful service from start to finish
- Own customer issues and follow through on promises
- Use IT systems to log and resolve queries
- Work with empathy, speed, and accuracy
What you'll bring:
- Customer-first mindset - You love helping people and solving problems
- Great communication - You listen well and explain clearly
- Resilience - You stay calm and focused, even under pressure
Your journey with us
- Chat with Reed Talent Solutions - We'll guide you through the process
- Onsite Interview - Show us your skills in a friendly session including competency-based questions
- Pre-employment Checks - We'll help you get everything sorted in order to start in your new role
- Welcome Call - Meet your Team Leader and get ready for your first day
- Training & Support - Learn through the training programme with guidance and mentoring, Own customer issues and follow through on promises
- Use IT systems to log and resolve queries
- Work with empathy, speed, and accuracy
- Customer-first mindset - You love helping people and solving problems
- Great communication - You listen well and explain clearly
- Resilience - You stay calm and focused, even under pressure
- United Utilities delivers clean water and manages wastewater for 7 million customers across the North West. With over 5,000 employees, they're committed to providing excellent service and building a team that reflects the diversity of the communities they serve.
At their head office in Lingley Mere Business Park, you'll enjoy on-site facilities and a welcoming, inclusive culture.
#J-18808-Ljbffr
Customer Advisor in Warrington employer: United Utilities
United Utilities is an exceptional employer, offering a dynamic work environment where commercial professionals can thrive while contributing to vital infrastructure projects that benefit communities across the North West. With competitive salaries, flexible working arrangements, and robust career development opportunities, we empower our employees to grow and make a meaningful impact in their roles. Join us to be part of a purpose-driven organisation that values innovation and collaboration.
