Dive Into a Career That Makes a Splash – Join United Utilities.
Are you confident handling complex queries and taking ownership to find solutions? Would you enjoy turning challenging customer interactions into positive outcomes?
United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for customer-focused and resilient professionals to join our Networks team in Warrington.
About the Role
We’re looking for a customer-focused professional to join our team as the first point of contact for our customers. In this role, you’ll handle complex queries and complaints with care and professionalism, manage intricate conversations around wastewater and clean water services, and take ownership of cases from start to finish. If you thrive in a fast-paced environment, have excellent communication skills, and are passionate about delivering outstanding service, we’d love to hear from you.
What You’ll Be Doing
- Deliver exceptional customer service as the first point of contact by resolving queries and complaints with professionalism and care
- Handle a high volume of calls and emails in a fast-paced environment, aiming to resolve complaints before they escalate
- Manage complex conversations around wastewater and clean water services, offering clear guidance and practical solutions
- Use internal systems to log, track, and follow up on customer cases accurately and efficiently
- Take ownership of customer issues from start to finish, ensuring timely updates and resolution
- Identify recurring problems and contribute to service improvements
- Maintain a calm and professional approach when dealing with challenging situations or customer dissatisfaction
What We’re Looking For
- Excellent Communication – Clearly conveys complex information and handles sensitive conversations with empathy and professionalism.
- Strong Problem-Solving – Quickly assesses issues, identifies root causes, and delivers effective, practical solutions.
- Customer-Centric Mindset – Prioritises customer satisfaction, takes full ownership of issues, and drives positive outcomes.
- Tech-Savvy & Organised – Confident using internal systems and tools to manage cases efficiently and accurately.
- Resilience & Professionalism – Maintains composure and a solution-focused attitude in high-pressure or emotionally charged situations.
What You Need to Know
- Hourly Rate- £ 14.87 PAYE, paid weekly one week in arrears
- Location: Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP (on site full-time)
- Assignment type: 12 month temporary contract through Reed Talent Solutions, as United Utilities trusted recruitment partner.
What Shifts Might You Have
- Training for 6 weeks, Monday-Friday 9am-5pm
- Once the training is complete, you'll embrace a dynamic work schedule that offers you the perfect blend of flexibility and stability.
- Shifts are between 7am-10pm Monday-Sunday (8-hour shifts across 5 days, 37-hour weeks)
- Saturday / Sunday shifts every other week
- Plenty of time to plan around working week (shifts patterns provided 6 weeks in advance)
What Are the Benefits of the Role
- Free on-site parking for all employees.
- Free shuttle bus service from Warrington Interchange for convenient commuting.
- Modern office facilities, including refreshments and working spaces.
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Customer Advance Advisor in Warrington employer: United Utilities
United Utilities is an exceptional employer, offering a dynamic work environment where commercial professionals can thrive while contributing to vital infrastructure projects that benefit communities across the North West. With competitive salaries, flexible working arrangements, and robust career development opportunities, we empower our employees to grow and make a meaningful impact in their roles. Join us to be part of a purpose-driven organisation that values innovation and collaboration.
